CARLIE KELSO
Lubbock,TX
Summary
Dynamic and results-oriented professional with a proven track record at Cavender's Boot City, adept in sales techniques and client service. Leveraged interpersonal skills and a sales background to consistently achieve a 100% satisfaction rating. Specializes in upselling and food safety, demonstrating leadership and the ability to adapt to diverse groups.
Overview
2
2
years of professional experience
Work History
Sales Associate
Cavender's Boot City
College Station, US
11.2023 - 02.2024
- Used upselling techniques and offered product and service consultations
- Sold a variety of products by explaining their unique features and instructing customers on how to use them properly
- Took incoming phone calls and answered them with information about products, services, store hours, policies, and promotions
- Negotiated and closed deals with minimal supervision
- Kept track of store specials, payment policies, and security procedures
- Organized displays and stocked shelves to draw customers' attention to specific items
- Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current
Cashier
Cavender's Boot City
College Station, US
08.2023 - 11.2023
- Educated customers about [Type] promotions to increase sales
- Processed new orders quickly and accurately, completing 100+ daily transactions
- Am in charge of issuing receipts, refunds, change, and tickets
- Checked customer prices and processed sales by scanning barcodes
- Was in charge of arranging and stocking merchandise
- Greeted customers with a smile and offered prompt and dedicated assistance
Expediter
188 south
New Braunfels, US
08.2022 - 02.2023
- Was able to establish positive vendor relationships
- Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts
- Closed down the kitchen and followed the closing checklist for the kitchen stations after each shift
- Talked with the chef about other options for guests with food allergies or gluten-free requests
- Consistently received a 100% satisfaction rating from my customers
- Delegated tasks to team members to increase productivity
- Was in charge of customer issues and provided end-to-end resolution using all resources at my disposal
- Used dishcloths, hot water, and cleaning products to wipe down and sanitize the food preparation areas
- Checked on guests to make sure they were happy with their meals and recommended additional items to boost restaurant sales
Education
Agricultural Education - Animal Science
South Plains College
Levelland, TX05-2028
High School - foreign lenguages; spanish
Canyon High School
New Braunfels, TX01.2023
Some College (No Degree) - Agricultural Education
Blinn College
Bryan, TXSkills
- Sales background
- Food presentation
- Food safety understanding
- Interpersonal skills
- Leadership training
- Upselling
- Adapt to diverse groups
- Display setup
- Task prioritization
- Client service
Accomplishments
Texas FFA Lone Star Degree, 07/22
Languages
Spanish
Professional
Timeline
Sales Associate
Cavender's Boot City
11.2023 - 02.2024
Cashier
Cavender's Boot City
08.2023 - 11.2023
Expediter
188 south
08.2022 - 02.2023
Agricultural Education - Animal Science
South Plains College
High School - foreign lenguages; spanish
Canyon High School
Some College (No Degree) - Agricultural Education
Blinn College
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