Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

CARLIE WOODY

Metolius

Summary

Dedicated and experienced customer service professional seeking to transition into a criminal justice role, bringing strong interpersonal communication, active listening, and conflict resolution skills. Proven ability to remain calm under pressure, handle high-stress situations, and respond with empathy and efficiency. Skilled at multitasking in fast-paced environments, accurately documenting information, and following detailed procedures.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Adventure Specialist

Rivers & Oceans
07.2021 - Current
  • Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time targets
  • Researched and developed engaging content for various digital platforms, including websites, blogs, social media, and email campaigns
  • Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
  • Assisted customers with selection based on their needs and preferences, resulting in increased customer satisfaction ratings
  • Implemented strategies to improve performance, accuracy, and quality.
  • Utilized proficient computer skills to accurately process transactions for services.

Front Desk Agent

Brasada Ranch
07.2019 - 03.2020
  • Handled incoming calls promptly and professionally, providing information or transferring calls as necessary.
  • Utilized problem solving techniques to resolve customer complaints quickly and satisfactorily.
  • Handled cash, credit and debit card transactions accurately.
  • Greeted customers upon arrival and provided assistance with check-in.
  • Resolved guest issues with creative solutions, escalating major concerns to management.

Shift Leader

McDonald's
10.2018 - 09.2019
  • As a shift leader I ensured customer satisfaction by overlooking orders coming in and going out, provided excellent customer service to those I served, trained oncoming employees with proper procedures, counting tills, maintaining cleanliness of store, and ensure customers received their orders in a timely manner.

Caregiver/Med-Tech

Brookdale
01.2016 - 10.2017
  • Performed light housekeeping duties including laundry, meal preparation and grocery shopping.
  • Assisted residents in activities of daily living to maintain health and dignity.
  • Provided compassionate care to elderly patients, adapting to their individual needs and preferences.
  • Managed medication administration to residents, ensuring that it was the appropriate medication, dose and individual. Also, completing correct documentation.

Education

GED -

COIC
07-2017

No Degree - Criminal Justice

Central Oregon Community College
Bend, OR
06-2027

Skills

  • Customer Service
  • Computer skills
  • Multi-line Phone Systems
  • Time management
  • Analytical thinking
  • Attention to detail
  • Leadership
  • Expert problem solving
  • Caring and Empathetic Demeanor

Certification

Driver's License

Timeline

Adventure Specialist

Rivers & Oceans
07.2021 - Current

Front Desk Agent

Brasada Ranch
07.2019 - 03.2020

Shift Leader

McDonald's
10.2018 - 09.2019

Caregiver/Med-Tech

Brookdale
01.2016 - 10.2017

GED -

COIC

No Degree - Criminal Justice

Central Oregon Community College

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