Carlie Moore
Killen
Summary
Proactive Upgrade Specialist delivering outstanding customer service and team collaboration. Known for enhancing service delivery through effective training and support, contributing to improved client satisfaction and streamlined procedures. Ready to drive impactful results in a dynamic environment.
Experienced with managing system upgrades and ensuring seamless transitions. Utilizes project management and troubleshooting skills to enhance system performance and reliability. Track record of delivering efficient upgrades through meticulous planning and execution.
Overview
8
8
years of professional experience
Work History
Upgrade Specialist
Vivint Home Security
Killen, AL
01.2025 - Current
- Executed upgrade processes for home security systems, enhancing customer satisfaction and product performance.
- Collaborated with cross-functional teams to streamline installation procedures, improving overall efficiency.
- Provided technical support to customers during system upgrades, ensuring seamless transitions and minimal disruptions.
- Assisted in training new team members on upgrade protocols and best practices for service delivery.
- Monitored upgrade schedules and coordinated logistics to ensure timely completion of installations.
- Assisted in the development of training materials for staff members on new features.
- Conducted detailed testing of software applications to identify bugs and usability issues.
- Collaborated with development teams to provide feedback on user experience and functionality.
Baby/Dog Sitter
Myself
Chattanooga, TN
01.2018 - Current
- Provided reliable pet care, ensuring safety and well-being of dogs in various environments.
- Developed tailored exercise routines to meet individual dog needs and energy levels.
- Monitored health and behavior, promptly addressing any concerns to maintain pet welfare.
- Managed scheduling and communication with clients for seamless service delivery.
- Enhanced customer satisfaction through consistent quality of service and personalized attention.
- Established strong relationships with clients, fostering trust and loyalty over years of service.
- Supervised children's activities, ensuring safety and engagement in educational play.
- Communicated effectively with parents about children's progress and wellbeing.
- Maintained a clean, safe environment, adhering to health and safety standards.
- Assisted with homework and academic support, promoting educational growth.
Waitress/Trainer
Aubreys
Chattanooga, TN
05.2022 - 06.2024
- Trained new waitstaff on customer service protocols and menu knowledge.
- Mentored team members in upselling techniques, enhancing overall guest satisfaction.
- Evaluated staff performance, providing constructive feedback to foster professional growth.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Collaborated with kitchen staff to facilitate smooth service flow during peak hours.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Education
No Degree - N/A
James Madison High School
Peachtree City, GA06-2027
Skills
- Client support
- System testing
- Teamwork
- Customer service
- Problem-solving
- Time management
- Multitasking
- Reliability
- Effective communication
- Energetic and positive
- Performance optimization
- Critical thinking
- Organizational skills
Accomplishments
-I sat at the top of my teams metrics after only being promoted to Upgrades specialist for 2 weeks
-I Beta tested 2 software's, and a Ai transcription service
-Assisted in training my department when the Ai service launched across the board
Languages
English
Full Professional
Timeline
Upgrade Specialist
Vivint Home Security
01.2025 - Current
Waitress/Trainer
Aubreys
05.2022 - 06.2024
Baby/Dog Sitter
Myself
01.2018 - Current
No Degree - N/A
James Madison High School