Carlie Phillips
Garner,NC
Summary
Customer-oriented with experience in high-volume cafes. Plans, preps, and maintains menu items in accordance with recipes and assists with clearing and cleaning of tables. Maintains in-depth knowledge of menu items and pricing. Enthusiastic Cafe Worker delivers consistent service excellence by anticipating and responding to customer needs. Versatile and flexible team player who performs a variety of tasks, including serving, cash register operation, and hostess duties. Committed to promoting customer satisfaction by accurately completing daily work. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable, and experienced in setting up displays, restocking shelves, and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. A highly-motivated employee with a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Sales Associate
Old Navy
06.2023 - 12.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Product Operations Manager
Old Navy
10.2023 - 11.2023
- Collaborated with cross-functional teams to help improve operational workflow.
- Managed product rollouts, user training, testing and internal communications.
- Collaborated with sales and marketing teams to develop targeted campaigns for product promotion.
- Created comprehensive project plans to coordinate efforts across departments, ensuring on-time delivery of key milestones.
- Provided training resources for team members, fostering professional development and improved job performance.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained new employees on proper protocols and customer service standards.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Reviewed sales and gross profit report to assess company efficiency.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Sales Associate
Old Navy
09.2022 - 05.2023
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assessed customer needs to provide assistance and information on product features.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Used technology resources to assist customers in locating and selecting items.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Adhered to company initiatives and achieved established goals.
Cafe Worker
Social Cup
04.2020 - 10.2020
- Rang up orders on cash register to process cash, credit card and personal check payments.
- Rotated stock items and ingredients to maintain freshness.
- Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
- Assisted cook with prep work by cutting vegetables and preparing side dishes and salads.
- Protected staff and customers from infection by cleaning and sanitizing surfaces and equipment.
- Served patrons food from counters and steam tables.
- Brewed coffee and tea for beverage area and restocked with paper goods, creamer and sugar.
- Interacted pleasantly with customers and offered assistance to find needed items.
- Responded to customer concerns efficiently, accurately and with detailed information.
Education
Bachelor of Science - Biology
Appalachian State University
Boone, NC05.2028
High School Diploma -
Travis B Bryan High School
Bryan, TX05.2023
Skills
- Upselling Products and Services
- Courteous with Strong Service Mindset
- Understanding Customer Needs
- Customer Service
- Responding to Difficult Customers
- Creative Problem Solving
- Multitasking and Prioritization
- Building Customer Trust and Loyalty
- Transaction Processing
- Stockroom Procedures
- Product Organization
- Courteous Demeanor
- Technologically Savvy
- Adaptive Team Player
- Problem-Solving Abilities
- Calm and Professional Under Pressure
- Friendly and Outgoing
- Food Preparation
- Teamwork and Collaboration
- Safe Food Handling
- Quality Assurance
- Machine Cleaning and Maintenance
- Dependable and Cooperative
- Food and Beverage Service
- Stocking and Replenishing
- Ingredient and Food Preparation
- Coffee and Tea Service
- Packaging and Labeling
- Problem-Solving
- POS System Operation
- Cash Handling
- Merchandising Knowledge
- Product Recommendations
- Customer Needs Assessment
- Inventory Control Procedures
- Flexible Schedule
- Store Opening and Closing
- Sales Goals Attainment
- Cash Handling Accuracy
- Cash Register Operation
- Reading Comprehension Skills
- Outgoing Personality
- Team Player Mentality
- Retail Merchandising Expertise
- Retail Store Operations
- Product Sales
- Energetic Self-Starter
- Money Handling
- Excellent Communication Skills
- Inventory Control
- Upselling
- Payment Processing
- Listening Skills
- Merchandising Understanding
- Sales Training
- Stocking and Receiving
- Shipment Processing
- Display Setup
- Product Promotions
- Goal-oriented
- Active listening
- Multitasking
- Store Organization
- Product and Service Sales
- Loss Prevention
Timeline
Product Operations Manager
Old Navy
10.2023 - 11.2023
Sales Associate
Old Navy
06.2023 - 12.2023
Sales Associate
Old Navy
09.2022 - 05.2023
Cafe Worker
Social Cup
04.2020 - 10.2020
Bachelor of Science - Biology
Appalachian State University
High School Diploma -
Travis B Bryan High School
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