Carlie Reilly
Summary
Dynamic and dedicated professional with a proven track record in excelling in guest relations/experiences and problem-solving. Recognized for enhancing customer satisfaction through exceptional service. Skilled in following directions and attention to detail. Committed to creating memorable experiences for guests while fostering a welcoming environment.
Friendly and outgoing with a natural knack for creating welcoming environments. Possesses a strong understanding of customer service principles and excellent communication skills. Able to ensure smooth operations and positive guest experiences while working independently/ and or cohesively on a team.
Overview
4
4
years of professional experience
Work History
Front Desk Agent/Guest Service Representative
Hampton Inn & Suites By Hilton
09.2022 - 12.2024
- Maintained professional attire/demeanor as first point of contact for arriving hotel guests
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems. (Opera)
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed..
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
- Monitored lobby area for cleanliness and comfort, ensuring positive first impression.
- Coordinated with vendors for repair and maintenance of hotel.
- Assisted with luggage handling, valet services and concierge services.
- Exhibited strong costumer service skills, appropriate cash handling, and overall professionalism
Forest Guide/Early Childhood Educator
Peaceful Gatherings Nature School
05.2021 - 02.2022
- Guided children in a nature-based, child led year round outside learning environment
- Educated children on safety regarding outdoor foraging practices, plant/fungal identification, and other nature based findings
- Implemented Leave No Trace principles during all excursions, educating kids on responsible use of natural resources.
- Guided groups of up to 20 children aged 3-12 years old
- Coordinated with other nature guides to share knowledge and best practices, fostering a collaborative work and learning environment
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs
- Provided lunchtime assistance to monitor children, assist with eating and serving food/restroom use
- Supported children's emotional well-being by offering empathetic and patient care
- Encouraged physical activity and coordination through structured outdoor play
- Worked and learning outdoors year round in changing temperatures, environmental challenges, and climates
Education
No Degree - Liberal Arts And Sciences
Sussex County Community College
Hampton, NJ06-2020
High School Diploma -
Kitattinny Regional High School
Newton, NJ06-2015
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Time management
- Credit and cash payments
- Guest relations
- Listening skills
- Hospitality service expertise
- Microsoft office
- Reservation systems
- POS systems
- Housekeeping
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Front Desk Agent/Guest Service Representative
Hampton Inn & Suites By Hilton
09.2022 - 12.2024
Forest Guide/Early Childhood Educator
Peaceful Gatherings Nature School
05.2021 - 02.2022
No Degree - Liberal Arts And Sciences
Sussex County Community College
High School Diploma -
Kitattinny Regional High School
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