CARLIE ROCCA
Dairy Queen Grill & Chill
Sellersville,PA
5
years of professional experience
Motivated and responsible student with strong communication and organizational skills. Eager to learn and contribute in a part-time role. Known for being a quick learner, team player, and reliable individual who takes initiative and shows a strong work ethic. Looking to gain experience while positively impacting the team or organization.
Work History
CHILD CARE
4 Years 9 Months- Cared for and supervised younger siblings, prioritizing their safety and well-being.
- Assisted with meal preparation, homework help, and organized activities to actively engage and entertain siblings.
- Demonstrated reliability, patience, and problem-solving abilities in managing the needs of multiple children.
- Managed needs of multiple children with reliability, patience, and effective problem-solving.
Associate
3 Months- Collaborated with team members to ensure efficient workflow and timely task completion.
- Maintained cleanliness and organization of work areas to comply with health standards.
- Resolved customer inquiries promptly, contributing to overall satisfaction and service quality.
- Conducted regular equipment checks to ensure optimal performance and prevent downtime.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Fostered positive work environment, leading by example and offering support to team members as needed.
Wait Staff
1 Year 5 Months- Provided excellent customer service to residents and families, ensuring satisfaction during dining experiences.
- Assisted in meal preparation and serving, adhering to dietary restrictions and preferences of residents.
- Maintained cleanliness and organization of dining areas, promoting a welcoming environment for residents.
- Collaborated with kitchen staff to streamline food delivery processes and improve efficiency.
- Trained new staff on dining protocols and best practices for resident interaction.
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Set up dining room to promote a welcoming environment and meet or exceed hospitality and service standards.
- Explained menu items and preparation methods to provide a high level of customer service and promote a dining atmosphere.
- Promptly addressed customer complaints or issues, resulting in increased guest satisfaction rates.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Secondary School
Skills
Organizational Skills
Team Work & Collaboration
Strong Communication
Problem-Solving
Dependability
Relationship Building
Computer Literacy
Timeline
Associate
Dairy Queen Grill & Chill
03.2026 - 06.2026Read More
Wait Staff
Lutheran Nursing Home
10.2024 - 03.2026Read More
CHILD CARE
01.2022 - CurrentRead More
Pennridge High School
Secondary School
Read More