Summary
Overview
Work History
Education
Skills
Timeline
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Carlie Ruiz

Tecumseh

Summary

Dynamic leasing agent with a goal-oriented mindset, recognized for enhancing tenant satisfaction at CSC Management. Proven expertise in lease preparation and background checks, coupled with strong collaboration skills. Successfully increased signed leases through exceptional customer service and proactive communication, fostering lasting relationships with prospective tenants.

Overview

9
9
years of professional experience

Work History

Leasing Agent

CSC Management
04.2024 - Current
  • Assisted prospective tenants with property tours and information on rental agreements
  • Responded to tenant inquiries, providing accurate information and support
  • Coordinated lease signings, ensuring compliance with company policies
  • Maintained accurate records of tenant applications and leasing documents
  • Collaborated with maintenance teams to address tenant concerns promptly
  • Supported marketing efforts by promoting available properties through online platforms
  • Developed strong relationships with potential tenants to enhance customer service experience
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
  • Trained and mentored new leasing agents, fostering teamwork and a supportive work environment.
  • Participated in property inspections to prepare for move-ins and move-outs.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Collaborated with maintenance staff to ensure timely completion of work orders, resulting in satisfied residents.

Contractor

Atlas Installations
11.2022 - 03.2024
  • Executed installation projects, ensuring compliance with safety standards and client specifications.
  • Managed inventory to optimize workflow and minimize material waste during installations.
  • Trained new team members on equipment usage and installation techniques to enhance team competency.
  • Coordinated project timelines and resources to meet client deadlines efficiently.
  • Oversaw team performance, providing mentorship that fostered skill development and teamwork among contractors.
  • Delivered high-quality work on time and within budget, earning positive feedback from clients.
  • Kept site work safe and in line with budget, schedule, and applicable building codes.

Liquor Store Clerk

Claudes Liquor
01.2022 - 11.2022
  • Managed inventory levels to ensure product availability and minimize stock discrepancies.
  • Assisted customers with product selection, providing knowledgeable recommendations based on preferences.
  • Operated point-of-sale system efficiently, processing transactions accurately and promptly.
  • Maintained cleanliness and organization of sales floor to enhance customer shopping experience.
  • Implemented promotional displays to drive sales and highlight seasonal offerings effectively.
  • Trained new staff on operational procedures and customer service expectations for seamless onboarding.

Special Education Paraprofessional

Tecumseh Public Schools
08.2017 - 11.2021
  • Supported students with diverse learning needs in inclusive classroom settings.
  • Adapted instructional materials to meet individual educational goals.
  • Assisted teachers in implementing behavior management strategies.
  • Facilitated small group and one-on-one student instruction.
  • Aided in the development of individualized education plans (IEPs).
  • Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
  • Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
  • Interacted physically and verbally with students throughout each day.
  • Collaborated with multidisciplinary teams to implement effective behavioral strategies and support services.
  • Developed individualized education plans to meet diverse student needs and enhance learning outcomes.

Program Coordinator

Rescare Homecare
01.2017 - 05.2017
  • Coordinated program operations, ensuring compliance with regulatory standards and quality assurance protocols.
  • Developed and implemented training materials to enhance staff performance and service delivery.
  • Facilitated communication between clients, families, and healthcare providers to optimize care plans.
  • Managed scheduling for caregivers, improving resource allocation and client satisfaction rates.
  • Mentored junior staff, fostering a culture of continuous learning and professional development within the team.
  • Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.

Vocational Job Coach

Rescare Homecare
12.2016 - 01.2017
  • Developed individualized employment plans to enhance client job readiness and marketability.
  • Facilitated workshops on resume writing, interview techniques, and job search strategies.
  • Collaborated with local employers to identify job opportunities for clients, fostering partnerships and support.
  • Provided ongoing mentorship and guidance to clients during their job placements to ensure successful integration.
  • Implemented tracking systems for client progress, enhancing accountability and follow-up processes.
  • Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.

Education

Bachelor of Business Administration - Human Resources Management

American InterContinental University
Schaumburg, IL
05-2023

Skills

  • Leasing and sales

  • Goal-oriented mindset

  • Telephone and email etiquette

  • Background checks

  • Lease preparation

  • Event planning

  • Teacher assistance

  • Learning disabilities support

  • Classroom organization

  • Collaboration with teachers

  • Progress monitoring

  • Student advocacy

  • Office administration

  • Proactive mindset

  • Strategic planning

Timeline

Leasing Agent

CSC Management
04.2024 - Current

Contractor

Atlas Installations
11.2022 - 03.2024

Liquor Store Clerk

Claudes Liquor
01.2022 - 11.2022

Special Education Paraprofessional

Tecumseh Public Schools
08.2017 - 11.2021

Program Coordinator

Rescare Homecare
01.2017 - 05.2017

Vocational Job Coach

Rescare Homecare
12.2016 - 01.2017

Bachelor of Business Administration - Human Resources Management

American InterContinental University

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Carlie Ruiz