Summary
Overview
Work History
Education
Skills
Timeline
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Carlie Thaele

Livermore,California

Summary

My name is Carlie Thaele, I have been working in the food industry for almost four years and I have been serving for around a year and a half. I am about to graduate Las Positas College with an associates degree in behavioral sciences and intend to transfer to San Diego State to study Sustainability, minoring in Food Studies, in fall of 2024. I am a highly motivated person and will always bring a positive attitude to the work place, customer service is also very important to me because I want to make guests feel as welcome as possible.

Overview

4
4
years of professional experience

Work History

Server

Strizzis Livermore
09.2022 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Server

Fat Chance Food Hall
09.2023 - 12.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Host

Melos Livermore
08.2020 - 07.2022
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Education

Associate of Arts - Behavioral Sciences

Las Positas College
Livermore, CA
05.2024

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Professional Appearance
  • Memory retention
  • Cleanliness standards
  • Safe Food Handling
  • Food Running
  • Food safety understanding
  • Sales Techniques
  • Order Accuracy
  • Supply Restocking
  • Table Bussing
  • Suggestive Selling
  • Allergy awareness
  • Beverage Preparation
  • Food and beverage pairings
  • Wine service
  • Wine pairing knowledge
  • Team Player
  • Warm and Friendly
  • Adaptable and Flexible

Timeline

Server

Fat Chance Food Hall
09.2023 - 12.2023

Server

Strizzis Livermore
09.2022 - Current

Host

Melos Livermore
08.2020 - 07.2022

Associate of Arts - Behavioral Sciences

Las Positas College

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Carlie Thaele