Carlie Thompson
Galesburg,IL
Summary
Diligent supervisor with a solid background in managing operational workflows and leading teams effectively. Proven ability in maintaining high productivity levels and resolving conflicts promptly. Demonstrated skills in team leadership and operational management.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
Starbucks
Galesburg, IL
01.2022 - Current
- Supervised daily operations to ensure efficient service and product quality.
- Trained and mentored team members on customer service standards and operational procedures.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Implemented process improvements to enhance workflow efficiency and customer satisfaction.
Server
La Cantina
Galesburg, IL
05.2021 - 01.2022
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently during peak hours, maintaining high service standards.
- Trained new staff on menu offerings and service protocols, enhancing team performance.
Shift Lead
Kastle Kreme
Galesburg, IL
04.2019 - 05.2021
- Handled cash transactions accurately, promoting trust between the business and its customers.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Provided support to fellow team members when needed, creating a cohesive work environment.
- Observed health code regulations and internal policies for cleaning and sanitizing.
Education
Bachelor of Business Administration - Business
Arizona State University
Tempe, AZ05-2027
Skills
- Hard-working
- Operations management
- Communication skills
- Problem-solving
- Strategic thinker
- Positive attitude
Timeline
Shift Supervisor
Starbucks
01.2022 - Current
Server
La Cantina
05.2021 - 01.2022
Shift Lead
Kastle Kreme
04.2019 - 05.2021
Bachelor of Business Administration - Business
Arizona State University