Carlie Vavra
Sarasota
Summary
Customer focused and multifaceted professional with experience training and supporting teams in fast-paced environments. Skilled in clear communication, resolving issues efficiently, and consistently delivering positive customer experiences. These strengths translate directly to high quality customer service and an elevated retail experience.
Overview
4
4
years of professional experience
Work History
Technical Training Senior Analyst
Evernorth (Cigna Company)
10.2020 - 10.2022
- Provided comprehensive onboarding to new employees ensuring accurate client support.
- Built interactive training materials aligned with adult learning principles to improve engagement and retention.
- Conducted quality audits and provided targeted feedback to strengthen workflow compliance.
- Served as a post-training support resource, coaching employees through their transition to live operations.
Provider Relations Associate Analyst
Evernorth (Cigna Company)
11.2018 - 10.2020
- Resolved detailed insurance policy inquires from behavioral health providers while delivering high quality customer support.
- Navigated multiple internal systems and platforms to support providers with benefits, claims, and operational needs.
- Coordinated with quality teams to enhance training programs for incoming staff.
- Mentored peers by answering escalated questions and clarifying workflows.
Dance Instructor & Choreographer
Project 52 Dance Company
08.2018 - 02.2021
- Developed engaging lesson plans and choreography that encouraged creativity and confidence.
- Assisted studio leadership with event coordination, communication, and student preparation for performances.
Education
Bachelor of Arts - Journalism And Strategic Communication
University of Minnesota
Minneapolis, MN05-2018
Skills
- Client management
- Data analysis
- Performance monitoring
- Training & Facilitation
- Quality Review
- Cross-Functional Communication
Timeline
Technical Training Senior Analyst
Evernorth (Cigna Company)
10.2020 - 10.2022
Provider Relations Associate Analyst
Evernorth (Cigna Company)
11.2018 - 10.2020
Dance Instructor & Choreographer
Project 52 Dance Company
08.2018 - 02.2021
Bachelor of Arts - Journalism And Strategic Communication
University of Minnesota