Proven to enhance customer satisfaction and streamline operations, I bring a track record of success from Starr Property Management and Sheldon Feed And Supply. Skilled in customer service and cash handling, I excel in creating positive environments and efficient workflows, significantly improving client relations and operational efficiency.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Starr Property Management
03.2018 - Current
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Scheduled, coordinated and confirmed appointments and meetings.
Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Developed strong working relationships with team members, fostering a positive work environment.
Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
Advertised client properties through websites, social media, and real estate guides.
Communicated with clients to understand property needs and preferences.
Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
Cashier
Sheldon Feed And Supply
06.2017 - 03.2018
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Assisted customers with returns, refunds and resolving transaction issues.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Stocked, tagged and displayed merchandise as required.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Addressed customer needs and made product recommendations to increase sales.
Mentored new employees on cashier duties and best practices, improving overall staff performance.
Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
High School Diploma -
Sheldon High School
Sacramento, CA
05.2018
Skills
Customer Service
Time Management
Listening Skills
Cash Handling
Telephone Etiquette
Team Collaboration
Scheduling
Appointment Scheduling
Scheduling appointments
Office Organization
File Organization
Filing
Sensitive information handling
Confidentiality handling
Multi-Line Telephone Systems
Mail Sorting
Mail handling
Researching skills
Punctual and Reliable
Call Answering and Routing
Customer and client relations
Computer Proficiency
Relationship Building
Basic Math
Timeline
Front Desk Receptionist
Starr Property Management
03.2018 - Current
Cashier
Sheldon Feed And Supply
06.2017 - 03.2018
High School Diploma -
Sheldon High School
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