Summary
Overview
Work History
Education
Skills
Timeline
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Carlie Vertullo

Sacramento,CA

Summary

Proven to enhance customer satisfaction and streamline operations, I bring a track record of success from Starr Property Management and Sheldon Feed And Supply. Skilled in customer service and cash handling, I excel in creating positive environments and efficient workflows, significantly improving client relations and operational efficiency.

Overview

7
7
years of professional experience

Work History

Front Desk Receptionist

Starr Property Management
03.2018 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
  • Advertised client properties through websites, social media, and real estate guides.
  • Communicated with clients to understand property needs and preferences.
  • Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.

Cashier

Sheldon Feed And Supply
06.2017 - 03.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Education

High School Diploma -

Sheldon High School
Sacramento, CA
05.2018

Skills

  • Customer Service
  • Time Management
  • Listening Skills
  • Cash Handling
  • Telephone Etiquette
  • Team Collaboration
  • Scheduling
  • Appointment Scheduling
  • Scheduling appointments
  • Office Organization
  • File Organization
  • Filing
  • Sensitive information handling
  • Confidentiality handling
  • Multi-Line Telephone Systems
  • Mail Sorting
  • Mail handling
  • Researching skills
  • Punctual and Reliable
  • Call Answering and Routing
  • Customer and client relations
  • Computer Proficiency
  • Relationship Building
  • Basic Math

Timeline

Front Desk Receptionist

Starr Property Management
03.2018 - Current

Cashier

Sheldon Feed And Supply
06.2017 - 03.2018

High School Diploma -

Sheldon High School
Carlie Vertullo