Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carlie Jo Thrasher

Tallahassee

Summary

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

8
8
years of professional experience

Work History

Store Manager

LL Flooring
07.2024 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

General Manager

LL Flooring
06.2023 - 07.2024


  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.

Assistant Manager

LL Flooring
04.2022 - 06.2023
  • Maintained up-to-date knowledge of company products and services.
  • Communicated regularly with customers to gain insights into their needs.
  • Completed thorough opening and closing functions to maintain operational standards each day.
  • Resolved customer complaints in a timely manner while maintaining excellent customer relations.
  • Promoted exceptional levels of customer service by asking open-ended questions and assisting clients on sales floor.

Sales and Product Specialist

LL Flooring
03.2021 - 04.2022
  • Assisted customers with finding the right product for their needs.
  • Provided product information and answered customer questions.
  • Operated point-of-sale systems accurately to process payments from customers.
  • Demonstrated knowledge of store products and services.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.

Server

Hubbard's Off Main
10.2016 - 01.2021
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Followed health safety guidelines when preparing and serving food products.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Took orders from customers accurately and in a timely manner.

Education

High School Diploma -

Saks High School
Anniston, AL
05-2018

Skills

  • Operations Oversight
  • Schedule Management
  • Customer Relationship Management
  • Sales expertise
  • Verbal and written communication
  • Staff Management
  • Client Relations
  • Sales Team Development

Timeline

Store Manager

LL Flooring
07.2024 - Current

General Manager

LL Flooring
06.2023 - 07.2024

Assistant Manager

LL Flooring
04.2022 - 06.2023

Sales and Product Specialist

LL Flooring
03.2021 - 04.2022

Server

Hubbard's Off Main
10.2016 - 01.2021

High School Diploma -

Saks High School
Carlie Jo Thrasher