Carlin Rasberry
Baton Rouge,LA
Summary
Adept in Process Improvement and fostering collaborative design, I significantly enhanced operational efficiency at The Purple Guys. Leveraging expertise in Software Development and Project Management, I developed solutions that streamlined service ticket resolution by over 30%, showcasing a strong blend of technical acumen and client relationship building.
Overview
7
7
years of professional experience
Work History
Remote Engineer 2
The Purple Guys
08.2023 - Current
- Handle service tickets that come in for clients regardless of what the issue was.
- Worked in Active Directory environments to create users, assign to security groups, create security groups, and create group policies.
- Handled CISCO environments to manage clients network infrastructure.
- Managed cloud based environments within Entra for backups, enterprise applications, and conditional access policies.
- Created powershell scripts and shared to colleagues that allowed typical service tickets to take a significant less amount of time to resolve.
- Built relationships with clients to ensure a trusting relationship was formed to help the relationship with the company and the clients to ensure that the job that needed to be done was being done in a timely manor.
Owner/Lead Software Developer
Kingpin Development
08.2022 - 11.2023
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Researched target market to discover customer needs and analyze competitor trends.
- Lead software development projects for big clients.
- Audited software projects after the team was finished with them to make sure the code was written properly.
IT Support Coordinator
Louisiana Office of Technology Services
09.2022 - 08.2023
- Helped users with hardware and software problems.
- Managed network / databases to ensure users have proper connectivity and access to proper programs.
- Managed Active Directory environments to create users, assign users to proper security groups, and reset passwords.
- Worked in a CISCO environment to troubleshoot networking issues.
- Built Powershell scripts to execute projects that would effect several users at once.
- Deployed computers to users on-site and ensured that all devices were working properly and access that was needed was granted.
Electronics Technician
David Wade Correctional Center
10.2021 - 11.2022
- Maintained camera systems within the prison to ensure 24/7 up time.
- Managed camera system backups and recording software to ensure all data was being recorded and backed-up in a timely manor.
- Assisted with IT related issues with computer when on-site vendor was not available.
- Installed camera systems around the prison when upgrades were needed.
- Troubleshooted network issues with camera systems in the instance of outages or IP confliction.
Network Administrator
PRIP Networks
09.2020 - 08.2021
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Identified and immediately resolved issues with network devices.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Consulted with management to determine scope and priorities of projects and to discuss system capacity and equipment acquisitions.
- Introduced management tools to create and manage virtual server computing environment.
- Monitored system performance and responded to alerts.
- Backed up company data to distributed storage centers to avoid massive data loss.
Member Service Representative
Carter Credit Union
07.2018 - 08.2020
- Built strong relationships with clients to deliver emotional support and companionship.
- Took care of members deposits' and their financial needs.
- Handled money and confidential items in the proper ways.
- Was on-site IT for employees when IT was busy.
Sales Associate
Sears Hometown Stores
05.2017 - 07.2018
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Bachelor of Science - Cyber Security And Counter Terrorism
Southern Arkansas University
05.2022
Skills
- Process Improvement
- Technical reporting
- System Design
- Process Development
- Technical Writing
- Root Cause Analysis
- Quality Control
- Software Development
- Project Management
- Collaborative design
- Programming Languages
- Powershell
Timeline
Remote Engineer 2
The Purple Guys
08.2023 - Current
IT Support Coordinator
Louisiana Office of Technology Services
09.2022 - 08.2023
Owner/Lead Software Developer
Kingpin Development
08.2022 - 11.2023
Electronics Technician
David Wade Correctional Center
10.2021 - 11.2022
Network Administrator
PRIP Networks
09.2020 - 08.2021
Member Service Representative
Carter Credit Union
07.2018 - 08.2020
Sales Associate
Sears Hometown Stores
05.2017 - 07.2018
Bachelor of Science - Cyber Security And Counter Terrorism
Southern Arkansas University
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