Jessica Burr

Responsible for communicating and updating customers on the status of their Long Term Disability claims. Collecting medical information and relevant data to conduct accurate and efficient claim decisions in a timely manner while maintaining an average caseload of 45 claims.

• Achieves high customer satisfaction with ongoing administration processes.
• Partners with other areas to achieve outcomes.
• Coordinates flow of information back to customer in an organized and timely manner.
• Meets individual goals while assisting team to meet team goals.
• Have an appropriate sense of urgency in responding to ensure that responsiveness and service standards are being met.
• Projects and operational work outside of job role to achieve continued success on a business level.

Assisting customer with general management of Long Term Disability claims and identifying risk during annual telephone call updates to ensure claims are being paid appropriately.

• Engaged customers and provided high level of service by carefully explaining details about policies.
• Participated in project work.
• Mentoring new hires within the role.

Function as a member of the health care team under the direction of a Registered Nurse. Assist with daily living activities to make sure the patient is taken care of. Supporting parents and/or patients in difficult situations.

• Oriented and onboarded all incoming Certified Nursing Assistant's.
• Strong performance reviews.
• Cross trained within multiple other departments to meet business demands.