Carlina E. Davis
Windsor,USA
Summary
I am seeking a career with a well-established company who has opportunities to advance within. I have a strong work ethic by displaying the following: Dedication, Honesty, Integrity, and Responsibility. I am team friendly, and I can also be a self-starter. I give 110 percent to my employer at all times. Diligently looking for sales/project manager with background in managing complex projects across various industries. Known for successfully leading cross-functional teams to deliver projects on time and within scope. Demonstrated ability to manage project lifecycles and implement process improvements.
Overview
20
20
years of professional experience
Work History
Project Manager
Express Kitchens
08.2018 - Current
- Assist with installations when design error
- Answer customer calls
- Scheduling
- Ordering materials for the job
- Dealing with irate customers
- Data Entry and Emailing
- Calling installers to get updates on what is needed for the jobs
- Handling four different locations for the company with customer service questions/inquiry
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Monitored project progress, identified risks and took corrective action as needed.
General Laborer
Labor Ready
08.2016 - 04.2018
- Wiped down and cleaned Starbucks Floors
- Set up an L.A
- Fitness new workout station
- Have done other general labor
- Moved office desks and other office furniture
- Housekeeping as sweeping and making sure everything was clean also paid close attention to detail
- Assisted team members with tasks that require group effort.
- Managed safe and efficient use of tools and equipment on construction sites.
Customer Service Account Specialist
The Office Gurus
09.2015 - 02.2016
- Answered customer inquiries on their loan & financial account details by phone & email
- Calculated and analyzed customers eligibility
- Ascertained that customer understood their application process
- Informed customer in regards to the terms of loan & Elastic policies
- Transferred delinquent account & legal matters to the correct department
- Updated account information while I conducted 3 way bank conference calls
- Updated customers information to increase effectiveness of company
- Protected customers against identity fraud by maintaining confidentiality
- Created help desk tickets as needed for difficult troubleshooting
- Contributed to a positive work environment by consistently demonstrating professionalism, empathy, and active listening skills when interacting with clients and colleagues alike.
- Conducted regular account reviews, identifying potential problems and proactively addressing them to prevent escalation.
Customer Service Specialist
Community Gas Center
11.2014 - 05.2015
- Answered customers inbound calls using the V.I.C.I dialing system
- Read scripted information while sounding conversational (not like if reading from script)
- Guided customers to get their bill & guided them to understand and read it accordingly
- Ascertained that the customer understood the process
- Switched customers from their current gas supplier to Tiger Natural Gas
- Helped verify customers account during a 3 way call thru the verification process
- Updated customer information to increase effectiveness of company
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Tracked customer interactions using CRM software, helping the team identify trends and areas of improvement in service delivery.
Professional printer
Holden International
03.2014 - 05.2014
- Printed coasters with attention to detail
- Printed mini drink glasses with the logo with attention to detail
- Packaged products and shipped products from the warehouse
- Made Labels from computer for FED-EX and UPS
- Assembled items efficiently and affectively for products to be ready on time as needed
- Organized the process of the shipments
- Assisted in the preparation of accurate estimates for potential clients, contributing to increased revenue generation.
- Achieved cost savings for clients by recommending high-quality yet affordable materials based on their specific needs and preferences.
Administrative Assistant
Realty Executive Sigler Properties
09.2013 - 03.2014
- Maintained workflow by being observant of company methods; implemented cost reductions; and developed reporting procedures
- Created and revised systems & procedures by analyzing operating practices; implemented necessary changes
- Resolved administrative problems by coordinating preparation of reports, analyzed data, and identified possible solutions
- Ensured operation of equipment by completing maintenance requirement; called for repairs; maintained equipment inventory; evaluated new equipment and techniques
- Provided information to questions and requests
- Maintained supplies inventory by checking stock to determine inventory level; anticipated needed supplies; placed and expedited orders for supplies; verified receipt of supplies
- Completed operational requirements by scheduling and assigning administrative projects; expedited work results
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
Receptionist
Harberson RV Pinellas
12.2007 - 02.2008
- Welcomed visitors by greeting them, in person or on the telephone; answered or referred inquiries
- Directed visitors by maintaining employee and department directories
- Maintained security by following procedures; monitored logbook; issued visitor badges
- Maintained telecommunication system by following company policy and using the switchboard to transfer calls and route the calls to the appropriate voicemail if employee was unavailable
- Maintained safe and clean reception area by complying with procedures, rules, and regulations
- Maintained continuity among work teams by documented and communicated actions, irregularities, and continued needs
- Contributed to team efforts by accomplishing related task results as needed
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Receptionist
Staftrack Inc.
02.2005 - 07.2007
- Served visitors by greeting, welcoming, directing, and announcing them appropriately
- Answered, screened, and forwarded any incoming phone calls while providing basic information as needed
- Received and sorted daily mail, deliveries, handled couriers
- Maintained security by following procedures and controlling access (monitored logbook, issued visitor badges)
- Updated appointment calendars and scheduled meetings/appointments
- Performed other clerical duties such as filing, photocopying, faxing, etc
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
St. Petersburg College - Business Management
St. Petersburg College
01.2013
Skills
- Microsoft Office
- Paradox
- Switchboards
- Blue Prints
- Internet
- Tik Tok
- Project Management
References
- Ken Kurland, 860-302-7123
- Nancy Kurland, 860-989-0506
- Cathy Voogd, 813-619-0557
Timeline
Project Manager
Express Kitchens
08.2018 - Current
General Laborer
Labor Ready
08.2016 - 04.2018
Customer Service Account Specialist
The Office Gurus
09.2015 - 02.2016
Customer Service Specialist
Community Gas Center
11.2014 - 05.2015
Professional printer
Holden International
03.2014 - 05.2014
Administrative Assistant
Realty Executive Sigler Properties
09.2013 - 03.2014
Receptionist
Harberson RV Pinellas
12.2007 - 02.2008
Receptionist
Staftrack Inc.
02.2005 - 07.2007
St. Petersburg College - Business Management
St. Petersburg College
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