Carlina Hermiz
Ada,MI
Summary
Dynamic professional with demonstrated leadership at MVP Athletic Club, excelling in team collaboration and customer engagement. Recognized for outstanding communication and operational management skills, consistently nominated as Employee of the Month. Skilled at mentoring staff and enhancing customer relationships; strives to promote a positive and efficient work environment. Takes the time to communicate effectively with all individuals and is always in a good mood to ensure that employees remain loyal to the company, as well as to the members.
Overview
3
3
years of professional experience
1
1
Certification
Work History
MVP Assistant Manager
MVP Athletic Club
Grand Rapids, MI
05.2022 - Current
- Promoted to an upper position due to a driven mentality and leadership qualities.
- Director for housekeeping, front desk, and fitness floor workers when on shift.
- Communicates regularly with customers to gain insights into their needs.
- Excellent communication skills with team members and gym members, and knows how to handle difficult situations that arise.
- Selected often as Employee of the Month, as team members nominate the recipient monthly.
Seasonal Contract Educator
Lululemon
Grand Rapids, MI
11.2023 - 01.2024
- Educated customers on the clothing sold at Lululemon when questions arose.
- Organized the shelves and backroom, and often tidied up the place.
- Outgoing and proactive when working to answer all the customers' questions and aid with their needs.
- Dedicated worker, and always was a team player with fellow employees.
Dishwasher
Nonna's Trattoria
Ada, MI
09.2024 - 10.2024
- Cleaned dishes for the café at a fast pace.
- Organized and efficient dishwashing and did a thorough job when cleaning the dishes.
- Left the job due to a lack of a community-oriented environment.
Education
High School Diploma -
Catholic Central High School
Grand Rapids 05-2021
Skills
- Team leadership
- Customer engagement
- Operational management
- Employee mentor
- Inventory organization
- Customer relationship management
- Detail-oriented organization
- Team collaboration
Affiliations
- Training for bikini building, and pushes self in and out of the gym to be the best version of myself
- Often volunteers for events at the gym, which involve kids and adults
- Watches kids and pets, and has gained more responsibility through this role
Accomplishments
- Honor roll student multiple times during high school
- Employee of the Month at MVP Athletic Club several times
Certification
- Active U.S CPR certification (American Red Cross)
Languages
English
Native/ Bilingual
Arabic
Elementary
References
MVP Athletic Club
Terri Campbell: (Member Services Manager)
Phone: (616) 575-8601
Benny Hardouin: (Director of Operations)
Phone: (616) 575-8600
Timeline
Dishwasher
Nonna's Trattoria
09.2024 - 10.2024
Seasonal Contract Educator
Lululemon
11.2023 - 01.2024
MVP Assistant Manager
MVP Athletic Club
05.2022 - Current
High School Diploma -
Catholic Central High School
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