Carlind Ramos
Mobile
Summary
Insurance professional with comprehensive experience in handling diverse claims and resolving them effectively. Known for strong focus on team collaboration and achieving optimal results. Reliable and adaptable, with proven skills in negotiation, customer service, and regulatory compliance.
Business-minded with exemplary skills in customer service, time management and service coordination. Bringing over 5 years of related experience combined with superior mathematical abilities. Pursuing similar position with expanding insurance company.
Motivated Insurance Adjuster specializing in personal, property and casualty loss and damages. Negotiates peaceful resolutions of all claims with emphasis on fairness and thoroughness. Trustworthy and dependable.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Insurance- Multi-Line Adjuster- Auto/Property
Pilot Catastrophe Allstate (Contract Position)
10.2024 - 11.2024
- Collaborated with other adjusters, legal teams, and experts to ensure proper claim handling and settlement negotiations.
- Provided exceptional customer service by empathetically addressing client concerns while guiding them through the claims process.
- Mentored junior adjusters, sharing knowledge of various lines of business including property, casualty, auto, and workers'' compensation claims.
- Negotiated successful settlements, balancing both policyholder needs and insurer interests.
- Developed strong working relationships with vendors, contractors, and repair professionals to facilitate efficient claim resolutions.
Emergency Room Patient Access Associate
USA Health Providence Hospital
03.2024 - 09.2024
- Achieved prompt resolution of patient account issues through regular follow-ups with billing specialists or insurance representatives when needed.
- Contributed to increased hospital revenue by diligently verifying insurance coverage and obtaining necessary preauthorizations.
- Collaborated with interdisciplinary teams for improved care coordination, resulting in better patient outcomes overall.
- Provided exceptional customer service to patients, addressing concerns and answering questions regarding the admissions process.
Claims Adjuster and Damage Estimator
Pilot Catastrophe Services Allstate/ State Farm
09.2021 - 09.2023
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Prepared summaries of damage, payments, and policy coverage.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Managed catastrophic loss events effectively by coordinating rapid response efforts and providing support to impacted policyholders.
Assistant Manager
Footlocker Inc
01.2018 - 09.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
Co Store Manager
Zumiez
01.2017 - 01.2018
- Analyzed sales data to identify trends, adjust strategies, and maximize revenue generation.
- Increased profit margins by negotiating better deals with suppliers and optimizing pricing strategies.
- Implemented loss prevention measures to minimize shrinkage rates and protect company assets.
- Monitored financial performance indicators to ensure fiscal responsibility while meeting or exceeding budgetary goals.
- Mentored new employees on company culture, best practices, and job responsibilities to facilitate smooth transitions into their roles.
- Boosted store performance by implementing effective sales strategies and staff training programs.
Assistant Manager
City Gear
01.2016 - 01.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Education
High School Diploma -
Baker High School
Mobile, AL05-2018
Skills
- Liability analysis
- Coverage verification
- Claims investigation
- Caseload management
- Damage assessment
- Property evaluation
- Insurance regulations
- Claim settlement
- Customer service
- Highly motivated
- Multitasking and organization
- Data entry
Certification
Licensed Insurance Adjuster (Texas, South Carolina, North Carolina, Michigan, Mississippi, Arkansas, New Mexico)
Certified in State Farm Auto & Property
Residence license (Texas)
Timeline
Insurance- Multi-Line Adjuster- Auto/Property
Pilot Catastrophe Allstate (Contract Position)
10.2024 - 11.2024
Emergency Room Patient Access Associate
USA Health Providence Hospital
03.2024 - 09.2024
Claims Adjuster and Damage Estimator
Pilot Catastrophe Services Allstate/ State Farm
09.2021 - 09.2023
Assistant Manager
Footlocker Inc
01.2018 - 09.2021
Co Store Manager
Zumiez
01.2017 - 01.2018
Assistant Manager
City Gear
01.2016 - 01.2017
Licensed Insurance Adjuster (Texas, South Carolina, North Carolina, Michigan, Mississippi, Arkansas, New Mexico)
Certified in State Farm Auto & Property
Residence license (Texas)
High School Diploma -
Baker High School
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