Carline Azor
Reading,PA
Summary
I am passionate about public service and have, throughout my professional career, I am devoted to improving the lives of those in communities around . From administration of social services, management of treatment programs, to healthcare administration; Am proud to say efforts have made a difference. The leadership, project management, and coalition building skills have honed throughout career have enabled me to consistently drive concrete, measurable change wherever I have been. My years of experience implementing and communicating federal, state, and local social service policies have given me a deep understanding of how to navigate them and allow me to efficiently bridge the gap between resources and communities they are intended for. Creole Project Management Deep understanding of homelessness and policy Grant Administration Professional Development coaching Coalition Building Public-Private partnership building Database Administration Medical Record Administration Data Driven Decision Making IT Community Resource Management Business Development Financial Modeling Policy Communication and Presentation Experienced Program Manager skilled in managing functional operations and projects related to supplies and logistics. Advanced understanding of organizational strategies, financial management, procurement and contracting. Expertise in logistical analysis, inventory and supply chain performance, development and standardization. Thorough understanding of inventory management, procurement and acquisition regulations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
CC OTP Learning Collaborative Program Manager
Family Connections
09.2022 - Current
- Leading DEI coaches by communicating with and developing staff members while managing goal of program and organization
- Assisting in development of different DEI projects
- Coordinating and managing DEI projects
- Written and verbal communication skills
- Providing supervision to DEI coaches
- Interagency program liaison
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Identified program obstacles and communicated possible impacts to team.
- Coached team members on productivity strategies to accomplish challenging goals.
- Developed and maintained logistics workflows, procedures and reports.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Leveraged project management processes and tools to define and execute projects.
- Established milestones and objectives based on input from functional areas and stakeholders.
- Participated in pilot tests and revised programs based on feedback and results.
- Researched industry best practices in support of training development and program content.
Senior Registration Associate
Penn State Health, St. Joseph Medical Center
01.2021 - 09.2022
- Provided line-level technical expertise to support all functions performed by PPAS registration positions performed in community hospital setting
- Participated, organized, and managed Go-Live System event in hospital
- Participated, organized, and managed System Downtime
- Assisted in development and maintenance of team specific procedures
- Performed detailed quality and productivity audits for all tasks performed at individual contributor level
- Investigated and resolved complex inquiries received via email, telephone, or face to face interactions with staff or patients
- Coordinated, delegated, and assisted in workflow management within team
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Assisted in processing patient payments via cash, checks and credit cards.
- Confirmed patient demographics and updated practice management software for accuracy.
- Operated standard office software applications to compile data and prepare information and correspondence.
- Catalogued patient data in clinical databases and registries according to regulatory practices.
- Performed software updates, upgrades and data backups.
REGISTRATION ASSOCIATE
PENN STATE HEALTH, ST. JOSEPH MEDICAL CENTER
03.2019 - 01.2021
- Managed and initiated communication between facilities and insurance providers to ensure timely, accurate receipt of patient coverage information
- Provided detailed technical expertise for medical professionals/clinical team members in medical record research and billing procedures
- Facilitated patient/family understanding of complex billing, facility, and security policies Implemented and enforced evolving health and security policies during COVID-19 epidemic
- Investigated patient insurance coverage and identified payor billing procedures
- Keeps up to date with coverage changes and claim denials
- Updated patient contact information to support accurate electronic medical records.
MANAGER
PREMIER CONCEPTS
09.2018 - 05.2019
- Managed, scheduled, completed, and evaluated effectiveness of retail merchandising projects across region
- Led store/department managers in implementing new strategies and conducting audits
- Researched and authored quality assurance reports on merchandising strategies for represented brands
- Supervised and planned project implementation with store managers at multiple partner locations on tight deadlines Trained In
- Managed and motivated employees to be productive and engaged in work
- Accomplished multiple tasks within established timeframes
- Maintained professional, organized, and safe environment for employees and patrons
- Cross-trained existing employees to maximize team agility and performance
DIRECTOR OF HOUSING AND RESIDENTIAL PROGRAM
METHODIST SERVICES
07.2017 - 03.2018
- Ideated, executed, managed, and evaluated effective housing projects for area homeless population
- Conducted financial analysis on routine basis and generated reports so that data driven decision making could take place
- Kept organization up to date with housing policy by reading laws and developing presentations to communicate changes with staff
- Created environment where policy implementation was performed ethically, intelligently, and in line with organizational mission
- Provided technical expertise and supported staff reviewing grants and applications
- Engaged multiple stakeholders (property-owners, local government officials, homeless population) to organize effective housing program for run-away young adults
- Facilitated staff development through trainings to keep organization up to date with city’s evolving IT infrastructure
- Created curricula, organized, and taught seminars for homeless population on housing
- Worked collaboratively with public relations, marketing and enrollment management to develop and administer marketing strategies towards increasing occupancy
- Provided leadership, guidance and support to staff members
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs
- Monitored program performance and outcomes for successful delivery of services
- Partnered with local organizations to expand access to social and community services
- Developed and implemented training programs for staff
- Implemented strategies to increase public awareness of social and community service programs
DIRECTOR OF SOCIAL SERVICES
CLERMONT MEN’S SHELTER
05.2015 - 08.2016
- Planned, marketed, and organized housing and job fair
- Engaged diverse stakeholders in both public and private sectors
- Improved social service delivery to clients and families by providing expert technical knowledge on federal, state, and local level policies
- Provided oversight in policy implementation and effectiveness assessments
- Developed partnerships with other organizations and community leaders to communicate availability of social services and match clients more efficiently
- Trained staff in use of NYC Department of Homeless Services Client Assistance Re-housing Enterprise System (“CARES”), electronic social service case management system
- Managed organizational financial resources through budgeting and auditing
- Constructed short- and long-term planning to improve client programs.
- Delegated authority and responsibility to department personnel.
- Managed social service development planners regarding contract development and budget.
- Developed department policies and procedures adhering to quality and performance measures.
- Represented organization at regional meetings with state departments, associations and legislature.
- Developed and created programs and monitored effectiveness against individual participant needs.
- Oversaw staff development through in-depth trainings, workshops, seminars, and other learning opportunities.
HOUSING PROGRAM COORDINATOR
Department Of Mental Health And Substance Abuse
04.2014 - 11.2014
- Served as liaison between case managers, agency staff, property managers, landlords, service providers and attorneys to communicate housing policy
- Reviewed housing assistance grants, applications, budgets, program plans, and contracts for conformity with federal, state, and departmental policies
- Prepared comprehensive operational and financial reports to assess program quality and effectiveness
- Developed partnerships with other community, regional, state, federal and private agencies to improve social service delivery rates
- Maintained and trained others in use of government housing database (HMIS)
- Developed and maintained relationships with external partners to facilitate program operations.
- Provided ongoing direction and leadership for program operations.
- Analyzed program data by tracking and reporting program outcomes to identify areas of improvement.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Created and enforced programming standards to maintain compliance with regulatory requirements.
PROGRAM COORDINATOR
SAMARITAN VILLAGE
06.2011 - 02.2014
- Supervised and trained staff in confidentiality and security protocols
- Planned, managed, led, and evaluated projects serving long term organizational objectives
- Managed budget and deployment of organizational resources
- Successfully managed resident, volunteer, and project scheduling to reliably meet deadlines
- Processed housing vouchers and evaluated applications for supportive housing programs
- Developed and maintained relationships with external partners to facilitate program operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Collaborated with other program coordinators to achieve consistency in program objectives and services.
- Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
- Kept program-related data accurate, up-to-date and easily accessible for accessibility.
- Provided ongoing direction and leadership for program operations.
- Organized and managed program development from conception through successful execution.
- Analyzed program data by tracking and reporting program outcomes to identify areas of improvement.
- Motivated and directed staff to align operations with organizational mission using appropriate training initiatives and presentations.
Education
Master’s - Public Affairs & Administration
Metropolitan College of New York
New York, NY01.2011
Bachelor of Professional Studies - Human Services
Metropolitan College of New York
New York, NY06.2008
Skills
- Policy and Procedure Improvement
- Team Leadership
- Critical Thinking
- Program Leadership
- Conflict Resolution
- Process Improvement
- Requirements Writing and Documentation
- Remote Team Management
- Presentation Creation and Delivery
- Organizational Performance
- Performance Monitoring
- Public Speaking
- Employee Scheduling
- Training and Development
- Event Planning
- Recruitment and Hiring
- Performance Tracking and Evaluations
- Team Training
- Cultural Sensitivity
- Property Management
- Program Development and Management
- Collaborate Cross-Functionally
- Managing Program Activities
- Budget Coordination
Certification
LGBTQ Adolescence/Adult Case Management Immigrant Communities of Color Case Management HIV/AIDS Intervention and Prevention Section 8 and HUD Guidelines Homelessness Intervention and Housing Program Efficacy CERNER Electronic Medical Record System NYC DHS Client Assistance Re-housing Enterprise System (“CARES”) Homeless Management Information System (“HMIS”), Director of Community Homes at Person Directed Force Support Property Manager at Elderly Housing Management COBRA Supervisor at Brooklyn AIDS Task Force Program Supervisor at AIDS Center Treatment Supervisor at Abraxas Academy
- DEI-Diversity, Equity and Inclusion Training - 09/2023
Languages
French
Full Professional
Haitian Creole
Native or Bilingual
Timeline
CC OTP Learning Collaborative Program Manager
Family Connections
09.2022 - Current
Senior Registration Associate
Penn State Health, St. Joseph Medical Center
01.2021 - 09.2022
REGISTRATION ASSOCIATE
PENN STATE HEALTH, ST. JOSEPH MEDICAL CENTER
03.2019 - 01.2021
MANAGER
PREMIER CONCEPTS
09.2018 - 05.2019
DIRECTOR OF HOUSING AND RESIDENTIAL PROGRAM
METHODIST SERVICES
07.2017 - 03.2018
DIRECTOR OF SOCIAL SERVICES
CLERMONT MEN’S SHELTER
05.2015 - 08.2016
HOUSING PROGRAM COORDINATOR
Department Of Mental Health And Substance Abuse
04.2014 - 11.2014
PROGRAM COORDINATOR
SAMARITAN VILLAGE
06.2011 - 02.2014
Master’s - Public Affairs & Administration
Metropolitan College of New York
Bachelor of Professional Studies - Human Services
Metropolitan College of New York
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