Carline Benois
Customer Experience Specialist
Asheville,North Carolina
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
Work History
Inventory Manager
Wink Salon
12.2023 - 10.2024
- Utilized software to monitor inventory levels, track trends, and generate reports to forecast needs.
- Maintained sufficient inventory levels to meet customer demands while working closely with salon staff to ensure they have the products they need.
- Managed relationships with vendors to ensure timely delivery of products while maintaining quality standards.
- Balanced multiple tasks such as ordering, receiving, and organizing products while ensuring day-to-day operations run smoothly.
Personal Assistant to the Owner
Kerensa Hill Management Company
05.2023 - 10.2024
- Coordinated communication, handled phone calls, emails, and other correspondence.
- Reduced administrative workload for the owner through proficient handling of routine tasks, allowing them to focus on higher-level responsibilities.
- Handled confidential information and ensured the smooth running of daily operations..
- Managed schedules, appointments, and travel arrangements.
Front of House Associate
Wink Salon
05.2022 - 12.2023
- Attended regular team meetings to discuss strategies for improving front of house operations and guest experiences.
- Handled customer complaints professionally and efficiently, maintaining a high level of customer satisfaction.
- Confirmed appointments, communicated with clients, and updated client records.
General Manager
Pinch A Penny Pool Patio Spa
09.2019 - 04.2022
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Assisted in recruiting, hiring and training of team members.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Trained and guided team members to maintain high productivity and performance metrics.
Sales Associate
Pinch A Penny Pool Patio Spa
06.2020 - 09.2021
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maximized customer satisfaction with personalized service, addressing concerns promptly and professionally.
CNA
Acts Retirement-Life Communities
05.2011 - 03.2016
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
Education
Associate of Science - Biology
Indian River State College
Ft. Pierce, FL 05.2001 -
Skills
Office Management
Timeline
Inventory Manager
Wink Salon
12.2023 - 10.2024
Personal Assistant to the Owner
Kerensa Hill Management Company
05.2023 - 10.2024
Front of House Associate
Wink Salon
05.2022 - 12.2023
Sales Associate
Pinch A Penny Pool Patio Spa
06.2020 - 09.2021
General Manager
Pinch A Penny Pool Patio Spa
09.2019 - 04.2022
CNA
Acts Retirement-Life Communities
05.2011 - 03.2016
Associate of Science - Biology
Indian River State College
05.2001 -
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