Carline Petion

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Compassionate HHA focused on helping clients maintain personal hygiene and assisting with activities of daily living. Skilled in preparing meals, maintaining organized living spaces and documenting behaviors. Committed to emotional and social support to promote overall wellness. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

• CPR & First Aid Certification, Medical Training of the Palm Beaches, West Palm Beach, FL, 03/2023
• Phlebotomy Certification, Palm Beach State College, Lake Worth, FL, 04/2019
• CNA/HHA Certification, Medical Training of the Palm Beaches, West Palm Beach, FL, 10/2020

Received and processed incoming documents, including texts and audio-visual file formats, Organized documents according to classification categories, Filed hardcopy documents and electronic file formats, Operated Office equipment copying, scanning, faxing, and emailing documents, Stored documents and distributing documented materials to intended recipients, Discarded securely duplicate and obsolete documents, Archived retrieved and distributed filed documents on request, Provided effectively prompt and professional response to customer inquiries, Resolved inquiries regarding payments, escrow, loan term etc., Handled inbound and outbound calls for loan current month owing through foreclosure, Established payments arrangements and determine strategies to resolve delinquency, Counselled customer about consequences of delinquency, Greeted customers that come in the cafeteria to ensure a positive customer experience, Processed the customers' transactions. contributing to smooth daily operations, maintaining very clean and orderly checkout areas, Ensured a positive customer experience answering questions, providing accurate information on procedures or policies, Handled complex problems and worked with customers to ensure all discrepancies were resolved quickly, Listened attentively to the customers and analyzed the problem to offer a prompt resolution and ensure loyalty and repeat business