Summary
Overview
Work History
Education
Skills
References
Languages
Certification
Languages
Timeline
Generic

Carline Pierre

Munhall,USA

Summary

Dynamic professional with a proven track record at Maximums, excelling in customer service excellence and operational efficiency. Skilled in data analysis and creative problem-solving, I consistently optimized remote call center operations, exceeding Kips and enhancing customer satisfaction. My ability to lead teams and implement effective solutions drives significant improvements in service delivery. Cheerful Hostess knowledgeable about greeting, seating and guiding guests to tables at busy restaurant. Skilled at scheduling dining reservations and addressing guest requests and complaints. Energetic and punctual individual committed to highest quality of service.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Hostess

Pfchang's
Munhall, Pennsylvania
02.2024 - Current
  • Facilitate smooth guest experiences, manage reservations, and optimize seating arrangements.
  • Implement new greeting protocols, boosting guest engagement and satisfaction.
  • Analyze guest flow data to refine seating strategies, reducing wait times and improving efficiency.
  • Provide real-time feedback to team members, enhancing overall service quality.

Remote bilingual call center representative

Maximus
New York City
09.2022 - 09.2023
  • Managed 50+ daily remote customer inquiries, ensuring high satisfaction and efficiency.
  • Resolved complex customer issues with detailed, accurate solutions, enhancing service quality.
  • Adopted new CRM technologies to improve service delivery and operational efficiency.
  • Analyzed interaction patterns to identify recurring issues, proposing effective solutions.
  • Documented customer interactions meticulously, creating a knowledge base for faster resolutions.
  • Optimized remote call center operations, consistently exceeding KPIs for call resolution time and customer satisfaction ratings.
  • Cultivated strong virtual team dynamics, sharing best practices that led to improved overall performance and elevated customer satisfaction scores.
  • Developed comprehensive knowledge base from meticulously documented customer interactions, expediting issue resolution across the entire team.
  • Leveraged CRM data to identify service bottlenecks, implementing targeted solutions that significantly improved first-contact resolution rates.

Hybrid remote Administrative assistant

Kingsborough community college
New York City
02.2019 - 09.2022
  • Managed administrative tasks in a hybrid setting, enhancing operational efficiency by 30%.
  • Implemented digital tools, optimizing workflows and boosting team productivity.
  • Collaborated with diverse teams, ensuring smooth operations and strong faculty-student relationships.
  • Analyzed and improved processes, resulting in significant operational improvements.
  • Provided essential support to faculty and students, fostering a cooperative environment.
  • Drove significant productivity gains through effective management strategies and innovative problem-solving approaches in a hybrid work environment.
  • Pioneered adoption of cutting-edge digital tools, transforming administrative tasks and establishing new standards for hybrid work environments.
  • Spearheaded digital transformation initiatives, revolutionizing administrative workflows and setting new benchmarks for hybrid work environments.
  • Streamlined processes and implemented efficiency measures, resulting in substantial operational improvements and productivity gains.

Administrative assistant

Opont real-estate
New York City
10.2006 - 12.2021
  • Managed daily administrative tasks, enhancing office efficiency and productivity.
  • Resolved complex scheduling issues, improving time management across departments.
  • Handled client queries, boosting satisfaction and service delivery.
  • Contributed to company growth through strategic client engagement, increasing sales by 14.7%.
  • Collaborated with cross-functional teams to develop innovative product presentations.
  • Pioneered streamlined administrative processes, enhancing office efficiency and contributing to substantial company growth through strategic client engagement.
  • Optimized client engagement strategies, driving a 14.7% increase in sales and fostering long-term business relationships in the real estate sector.
  • Meticulously managed complex scheduling challenges, significantly boosting productivity and improving time management across departments.
  • Partnered with cross-functional teams to develop novel product presentation approaches, directly contributing to company expansion and market reach.

Canvassing

Am-trace llc
New York City
05.2003 - 10.2006
  • Worked closely with team to enhance outreach strategies, improving campaign reach.
  • Eagerly embraced challenges, adapting quickly to new canvassing territories.
  • Maintained accurate records of interactions, ensuring data integrity for campaign analysis.
  • Identified and implemented innovative canvassing techniques to increase public awareness.
  • Pioneered novel canvassing techniques, enhancing public engagement and campaign visibility while adapting swiftly to diverse outreach territories.
  • Fostered team synergy to refine outreach strategies, resulting in expanded campaign reach and more effective public communication.
  • Meticulously maintained interaction records, ensuring data accuracy for comprehensive campaign analysis and strategic planning.
  • Implemented targeted canvassing approaches, significantly boosting public awareness and campaign impact in assigned territories.
  • Analyzed canvassing data to identify trends, informing strategic decisions and optimizing outreach efforts for maximum effectiveness.

Claims Representative

advantage care call center
New York, New York
05.2003 - 06.2006
  • Processed claims using company-specific software for efficient resolution.
  • Communicated with clients to gather necessary documentation for claims.
  • Reviewed policy details to ensure compliance during claims assessment.
  • Trained new employees on claims procedures and best practices.
  • Provided guidance on policy changes to clients and team members.
  • Processed a high volume of claims efficiently while maintaining quality standards.
  • Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
  • Handled customer inquiries regarding insurance policy coverage details and payment status updates.

Education

Graduate Certificate - Health Care

MedCerts
Online
08-2025

High school dp -

Conner stone Christian school
Georgia
09.2021

Skills

  • Customer service excellence
  • Team leadership
  • Problem-solving strategies
  • Operational efficiency
  • Creative problem-solving
  • Data analysis techniques
  • Conflict resolution skills
  • Dining area maintenance
  • Table assignment

References

  • Bwezani Manda, Am-trace, mandabwrzani@gmail.com, 8472190474
  • Christopher, Kingsborough community college, Claudius.Christopher@kbcc.cuny.edu, 7183685000

Languages

  • Haitian creole, Expert
  • French, Skillful

Certification

  • ramp certify

Languages

English
Native/ Bilingual
Haitian creole
Native/ Bilingual
French
Limited

Timeline

Hostess

Pfchang's
02.2024 - Current

Remote bilingual call center representative

Maximus
09.2022 - 09.2023

Hybrid remote Administrative assistant

Kingsborough community college
02.2019 - 09.2022

Administrative assistant

Opont real-estate
10.2006 - 12.2021

Canvassing

Am-trace llc
05.2003 - 10.2006

Claims Representative

advantage care call center
05.2003 - 06.2006

Graduate Certificate - Health Care

MedCerts

High school dp -

Conner stone Christian school

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