Carline Sauveur
Summary
Dedicated Machine Operator experienced in optimizing equipment performance to ensure production of high-quality products. Leveraged strong problem-solving skills to identify and rectify defects, enhancing operational efficiency. Effective Customer Service Professional focused on elevating customer satisfaction and fostering long-term relationships through adept management of high call volumes.
Overview
8
8
years of professional experience
Work History
Machine Operator
Mccormick
Atlanta, Ga
07.2023 - Current
- Operated machines to package spices and seasonings efficiently.
- Monitored production processes for quality control and compliance.
- Maintained equipment to ensure optimal performance and safety.
- Conducted routine inspections to identify maintenance needs promptly.
- Adjust machine settings to complete tasks accurately.
- Collaborated with team members to streamline workflow activities.
- Adhered to safety protocols to minimize workplace hazards effectively.
- Ensure that safety guidelines are followed at all times while operating machinery.
- Followed GMP policies
- Documented production data accurately for reporting purposes.
- Overtime I have learned to work in "red zone" as well as "SAP".
Senior Complaint Manager
Carmax Auto Finance
Kennesaw, Ga
08.2018 - Current
- Implemented compliance measures to ensure adherence to financial regulations and policies.
- Resolved customer complaints efficiently while maintaining a positive attitude.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Collaborated with cross-functional teams to streamline finance processes and improve efficiency.
- Oversaw daily operations of auto finance department to enhance service delivery.
- Analyzed financial reports to identify trends and inform decision-making for the team.
- Trained new employees on customer service protocols and company policies.
- Assisted customers with inquiries and product selection in a fast-paced environment.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School -
R.L. Osborne High School
Msrietta, GaGeorgia Highlands College -
Georgia Highlands College
Marietta, GaSkills
- Equipment operation
- Machine maintenance
- Forklift and pallet jack operation
- Quality control
- Safety compliance
- Assembly procedures
- Workflow management
- Data documentation
- Attention to detail
- Customer service standards
- Cross-functional collaboration
- Basic math
Timeline
Machine Operator
Mccormick
07.2023 - Current
Senior Complaint Manager
Carmax Auto Finance
08.2018 - Current
High School -
R.L. Osborne High School
Georgia Highlands College -
Georgia Highlands College