Carling Bemis
San Antonio,TX
Summary
Goal-oriented manager with distinguished experience in the CPG industry and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
13
13
years of professional experience
Work History
Department Supervisor: Paint and Millworks
Home Depot
06.2024 - 09.2024
- Manage team of 15 employees, delegate tasks and hold each employee accountable for completing assignments.
- Maintain stock of items, cleanliness, organization, and provide excellent customer service.
- Build relationships with current customers to maintain goodwill and gain additional business.
- Decrease inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Evaluate data on stock levels, customer sales and other factors, assess trends and report on findings to help senior management make effective operational decisions.
- Maintain clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Front End Supervisor
Home Depot
08.2023 - 06.2024
- Monitored cash drawers in 17 checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Pro Services, Paint, Rental Department Supervisor
The Home Depot
06.2021 - 08.2023
- Managed team of 17 associates.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Built relationships with current customers to maintain goodwill and gain additional business.
Sales Operations Manager
Scott s Liquid Gold/Neoteric Cosmetics
06.2015 - 10.2021
- Managed internal implementation of new brand acquisitions.
- Implemented Salsify to provide uniform assets across entire organization.
- Completed all customer specific documents/eForms, including item set-up forms, portal submissions and 1WorldSync GDSN synchronization.
- Created and implemented account set-up process to increase order fulfillment and shipping efficiency.
- Set-up customer promotions and tracked redemption versus spend.
- Amazon Vendor Central: item set-up, A+ content design and implementation, visual assets, charge-backs, inventory maintenance, sales tracking and promotion planning.
- Identified unnecessary expenses in account specific order preparation.
- Negotiated with accounts to decrease overall overhead and labor by 1.5 million.
- Analyzed internal and external sales reports to aid forecasting of monthly, quarterly and yearly revenue goals.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Prepared sales presentations for clients showing success and credibility of products.
Executive Sales Assistant
Nite Ize.
02.2014 - 06.2015
- Point person for buyers and buyer representatives for 40+ accounts.
- Completed vendor paperwork and managed online vendor portals.
- Created proposals for sales meetings.
- Analyzed Point of Sale Data.
- Created displays for retail product placement.
- Provided forecasting for supply chain and product procurement.
- Developed, updated and maintained database of existing and potential customers in Sage CRM.
- Monitored customer buying trends, market conditions and competitor actions to adjust product assortments and achieve sales goals.
Transaction Coordinator
Wright Kingdom Real Estate
10.2012 - 02.2014
- Managed online residential and commercial listings for 30 Broker Associates
- Created marketing materials for online listings, brochures, and print advertising
- Managed online database of active contracts
- Trained new transaction coordinators
- Proofed contracts for accuracy based on guidelines of CO Real Estate Commission.
Director of Operations
Rose Transition Home
05.2011 - 10.2012
- Oversaw daily operations for private, substance-abuse residential aftercare program.
- Supervised 10 employees and organized schedules based on clients' individual needs.
- Coordinated outside appointment schedules for 16 residential clients.
- Submitted claims to health insurance.
- Managed client billing and operations finances.
- Liaised with law enforcement and court systems for clients, in compliance with HIPPA regulations.
Education
Bachelor of Arts - Anthropology
University of Colorado
Boulder, CO06.2011
Skills
- Account set-up
- Brand acquisition integration
- Data analysis
Project management
- Item data management
- CRM maintenance
- Customer relations
- Process and procedure development
Timeline
Department Supervisor: Paint and Millworks
Home Depot
06.2024 - 09.2024
Front End Supervisor
Home Depot
08.2023 - 06.2024
Pro Services, Paint, Rental Department Supervisor
The Home Depot
06.2021 - 08.2023
Sales Operations Manager
Scott s Liquid Gold/Neoteric Cosmetics
06.2015 - 10.2021
Executive Sales Assistant
Nite Ize.
02.2014 - 06.2015
Transaction Coordinator
Wright Kingdom Real Estate
10.2012 - 02.2014
Director of Operations
Rose Transition Home
05.2011 - 10.2012
Bachelor of Arts - Anthropology
University of Colorado
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