Carling Lobello
Goodlettsville,TN
Summary
Customer service professional with top-notch oral and written communication skills, active listening, and analytical problem-solving skills. Enhances customer and patient experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Part-time Customer Service Manager
Inside Philanthropy
2024.06 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
Virtual Public School Learning Coach | Stay-at-Home Parent
N/A
2018.12 - Current
- Leveraged technology to accelerate learning by providing students with easy-to-access information.
- Supported struggling learners with targeted instruction, resulting in increased academic achievement.
- Skilled at working independently and collaboratively in team environment.
Senior Local Access Coordinator
HCA Corporate
2016.11 - 2018.12
- Developed strong working relationships with colleagues across multiple departments through effective collaboration on shared initiatives or projects impacting patient access operations.
- Participated in ongoing professional development opportunities focused on enhancing skills related to regulatory compliance, time management techniques, or EHR system functionality updates among others relevant topics for Access Coordinator role.
Customer Service Specialist
HCA Corporate
2014.11 - 2016.11
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
IT Service Desk Analyst
HCA TriStar Division
2013.06 - 2014.11
- Increased efficiency of call handling and first-call resolution rates by utilizing available resources such as scripts, FAQs, or knowledge base articles when assisting customers.
- Collaborated with team members to share knowledge and best practices, improving overall team performance in customer service metrics.
Education
No Degree - Paralegal Studies
Nashville State Community College
Nashville, TN12.2011
Skills
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Time Management
- Administrative Support
- Call Center Operations
- Research and due diligence
- Customer Relationship Management (CRM)
- Cross-Functional Collaboration
- Professional and Courteous
- Exceptional interpersonal communication
Timeline
Part-time Customer Service Manager
Inside Philanthropy
2024.06 - Current
Virtual Public School Learning Coach | Stay-at-Home Parent
N/A
2018.12 - Current
Senior Local Access Coordinator
HCA Corporate
2016.11 - 2018.12
Customer Service Specialist
HCA Corporate
2014.11 - 2016.11
IT Service Desk Analyst
HCA TriStar Division
2013.06 - 2014.11
No Degree - Paralegal Studies
Nashville State Community College
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