Carlin " Inell" Kirkpatrick
Puyallup,WA
Summary
Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
41
41
years of professional experience
Work History
Office Manager/ HR Manager
Family Care Dentistry- Esther E Min DDS
11.2021 - Current
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Supervised and led team of dental hygienists and support staff of 5.
- Achieved and increased revenue goals from 45,000 to 70,000 pm with dental office that is only open 2 days a week. 2 assistants and 1 hygienist.
- Fine tuned and corrected scheduling, increased receivables, collected and corrected delayed insurance claims.
- Maintained positive customer relations
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement for larger University Place practice as need arose.
Dental Office Manager, HR, Scheduling, Financial
Rick K Ouhl DDS
06.1982 - 07.2019
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Supervised and led team of dental hygienists and support staff of 7-20 depending on associate dentists and staff
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Recruited, hired and developed office teams to offer best-in-class patient care.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement. Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- When practice was sold due to Dr Ouhl's illness, our revenue per year was between 1.3-1.7 Million
Education
Some College (No Degree) - Dental Assisting Accredited Program
Bates Vocational
TacomaHigh School Diploma -
Puyallup High School
Puyallup, WA06.1981
Skills
- Customer Service
- Team Supervision
- Office Management
- Billing
- Performance Improvement
- Business Administration
- Budget Administration
- Scheduling and Calendar Management
Timeline
Office Manager/ HR Manager
Family Care Dentistry- Esther E Min DDS
11.2021 - Current
Dental Office Manager, HR, Scheduling, Financial
Rick K Ouhl DDS
06.1982 - 07.2019
Some College (No Degree) - Dental Assisting Accredited Program
Bates Vocational
High School Diploma -
Puyallup High School
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