Carlins Constant
Summary
Professional Customer Specialist motivated to provide highest quality customer experience. Strong administrative and organizational skills. Dedicated to increasing customer satisfaction and retention through efficient and accurate problem resolution.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Specialist
CarMax
03.2023 - Current
- Increased customer satisfaction by providing personalized service and addressing individual needs.
- Resolved complex customer issues, ensuring a positive experience and fostering loyalty.
- Managed high call volume efficiently, maintaining impeccable quality in customer interactions.
- Streamlined internal processes for improved efficiency and better customer service delivery.
- Collaborated with cross-functional teams to resolve escalated customer concerns promptly.
Parts Counter Person
Nissan
01.2022 - 02.2023
- Increased customer satisfaction by providing excellent service and knowledge of automotive parts.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Managed inventory effectively, ensuring availability of high-demand items for customers.
- Processed customer orders accurately and efficiently, contributing to repeat business.
- Collaborated with team members to maintain a clean and organized workspace, promoting an efficient work environment.
- Utilized computer systems to look up part information, expediting the sales process and enhancing customer satisfaction.
- Resolved customer complaints professionally, maintaining positive relationships with clients and fostering trust in the company''s services.
Warehouse Associate
Sears
06.2020 - 06.2021
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Performed inventory control, such as counting, and stocking merchandise.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Checked packages and merchandise for damage and notified vendors.
Team Leader
H&M Hennes & Mauritz
05.2016 - 05.2019
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
Education
High School Diploma -
Amityville Memorial High School
Amityville, NY06.2018
Skills
- Customer Service Orientation
- Performance Metrics
- Product Knowledge
- Decision Making
- Task Prioritization
- Critical Thinking
- CRM Software
- Complaint Handling
- Cross-selling
Certification
- NYS security Guard License
Timeline
Customer Specialist
CarMax
03.2023 - Current
Parts Counter Person
Nissan
01.2022 - 02.2023
Warehouse Associate
Sears
06.2020 - 06.2021
Team Leader
H&M Hennes & Mauritz
05.2016 - 05.2019
High School Diploma -
Amityville Memorial High School
Similar Profiles
Trey DeBoseTrey DeBose
Inventory Lead Manager at CarMaxInventory Lead Manager at CarMax
Kevin ChithiphongKevin Chithiphong
Service Advisor at CarMaxService Advisor at CarMax
Blas Serrano De LeonBlas Serrano De Leon
Service Advisor at CarMaxService Advisor at CarMax
GRACE NUTTGRACE NUTT
Sales Consultant at CarMaxSales Consultant at CarMax
Shae SmithShae Smith
Customer Specialist at AutoZoneCustomer Specialist at AutoZone