Carlis Williams
Terrytown,LA
Summary
Accomplished Property Manager with a proven track record at Volunteers of America, excelling in tenant relations and property inspections to enhance operational excellence. Expert in lease renewals and compliance monitoring, with exceptional communication skills, ensuring over 95% occupancy rates through effective staff management and customer service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Property Manager
Volunteers of America
09.2016 - 07.2024
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
Education
Bachelor of Arts - Business Administration
Tulane University
New Orleans, LA05.2020
Skills
- Property Management
- Payment Collection
- Property Inspections
- Customer service-focused
- Exceptional oral and written communication skills
- Tenant relations
- Staff Management
- Lease Renewals
- Occupancy Management
- Contract Negotiation
- Preparing property agreements
- Compliance Monitoring
Certification
Certified Apartment Manager
Assisted Family Housing Manager
Tax Credit Specialist
Management Occupancy Review Specialist
Certified Occupancy Specialist
Timeline
Property Manager
Volunteers of America
09.2016 - 07.2024
Bachelor of Arts - Business Administration
Tulane University
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