Carlisa Allen
Maumelle,AR
Summary
Experience, Receptionist with over 11 years of experience in high-volume Medical/Dental clinics, adept at patient scheduling, Insurance verification, and Medicaid billing. Proficient in Orthotrack and ICD-9
Coding, Epic Soft ware with a strong commitment to maintaining patient relations and ensuring compliance with HIPAA standards. Enthusiastic about leveraging skills in oral hygiene and inventory control to enhance patient care and clinic efficiency.
Overview
11
11
years of professional experience
Work History
Receptionist
Baptist-Pleasant Valley
06.2016 - 08.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Substitute Teacher (ON CALL AS NEEDED)
Watson Chapel School District
08.2007 - 08.2010
- On call
- Taught students
- Gave daily assignments & homework
- Teacher conferences
- Assisted principal when needed
Front Office Coordinator/Registered Dental Assistant
Arkansas Dentistry and Braces
06.2016 - 09.2016
- Sterilizing Instruments
- Scheduling Patient Appointments
- Maintaining patient relations
- Tray setup
- EagleSoft
- QSI
- Vital Signs
- Insurance Verification
- New Patient Account Set Ups
- Creating New Patient Charts
- Medicaid Billing
- Insurance Verification
- Followed upon Unpaid claims
- Collect Co-pays
- Financial Counselor
- Scheduled Appointments
- Answered phones
- Routed messages
- Fax
- Balanced Payments at end of day
- Balance cash drawer
- Sterilization
- Tray Set-Ups
- CPR Certified
- Oral Hygiene Instruction
- And HIPAA/OSHA ETC
Front Office Coordinator/Registered Dental Assistant
OCEAN DENTAL
11.2014 - 06.2016
- Sterilizing Instruments
- Scheduling Patient Appointments
- Maintaining patient relations
- Tray setup
- EagleSoft
- Vital Signs
- Insurance Verification
- New Patient Account Set Ups
- Creating New Patient Charts
- Medicaid Billing
- Insurance Verification
- Followed upon Unpaid claims
- Collect Co-pays
- Financial Counselor
- Scheduled Appointments
- Answered phones
- Routed messages
- Fax
- Balanced Payments at end of day
- Balance cash drawer
- Sterilization
- Tray Set-Ups
- CPR Certified
- Oral Hygiene Instruction
- And HIPAA/OSHA ETC
Registered Dental Assistant
Kool Smiles Dentistry
08.2014 - 11.2014
- Sterilizing Instruments
- Scheduling Patient Appointments
- Maintaining patient relations
- Tray setup
- EagleSoft
- Vital Signs
- Insurance Verification
- New Patient Account Set Ups
- Creating New Patient Charts
- Medicaid Billing
- Insurance Verification
- Followed upon Unpaid claims
- Collect Co-pays
- Financial Counselor
- Scheduled Appointments
- Answered phones
- Routed messages
- Fax
- Balanced Payments at end of day
- Balance cash drawer
- Sterilization
- Tray Set-Ups
- CPR Certified
- Oral Hygiene Instruction
- And HIPAA/OSHA ETC
Receptionist
USA HEALTHCARE
11.2012 - 04.2014
- Medicaid Billing
- Insurance Verification
- Followed upon unpaid claims
- Collect Co-pays
- Financial Counselor
- Scheduled & verified appointments
- Answered phones
- Routed messages
- Fax
- Balanced payments at end of day
- Balance cash drawer
- Assisted doctor as needed
Receptionist
LANIER FAMILY DENTISTRY
01.2011 - 10.2012
- Opened & Closed Office
- Triaged patients
- Medicaid Billing
- Insurance Verification
- Trained staff
- Followed upon unpaid claims
- Collect Co-pays
- Financial Counselor
- Scheduled & verified appointments
- Answered phones
- Routed messages
- Fax
- Balanced payments at end of day
- Balance cash drawer
- Assisted dentist as needed
Assistant Director
ANGELS BLESSING DAYCARE
03.2008 - 12.2010
- Open & closed office
- Assisting director in day to day operations
- Process inspection and accident reports
- Handle all concerns from parents
- Teacher conferences and conduct tours of the facility with parents
- Submit student application consider positive candidates
Education
Registered Dental Assistant - Certified in Nitrous Oxide Administration, Certified in Dental Radiography, Certified in First Aid & CPR, Certified in Coronal Polishing
Little Rock School of Dental Assisting
Little Rock, AR08.2014
CNA Certification -
Olympic Healthcare
01.2012
Skills
- Inventory Control & Management
- Dental Records Management
- Patient Chart Filing
- Patient Scheduling
- Patient Education
- Microsoft Office
- WordPerfect
- Windows
- Excel
- PowerPoint
- Eaglesoft
- Qsi
- Orthotrack
- Typing Medical Terminology
- Anatomy
- ICD-9 Coding
- Insurance Verification
- Great customer service skills
- Excellent Communication skills
Timeline
Receptionist
Baptist-Pleasant Valley
06.2016 - 08.2018
Front Office Coordinator/Registered Dental Assistant
Arkansas Dentistry and Braces
06.2016 - 09.2016
Front Office Coordinator/Registered Dental Assistant
OCEAN DENTAL
11.2014 - 06.2016
Registered Dental Assistant
Kool Smiles Dentistry
08.2014 - 11.2014
Receptionist
USA HEALTHCARE
11.2012 - 04.2014
Receptionist
LANIER FAMILY DENTISTRY
01.2011 - 10.2012
Assistant Director
ANGELS BLESSING DAYCARE
03.2008 - 12.2010
Substitute Teacher (ON CALL AS NEEDED)
Watson Chapel School District
08.2007 - 08.2010
CNA Certification -
Olympic Healthcare
Registered Dental Assistant - Certified in Nitrous Oxide Administration, Certified in Dental Radiography, Certified in First Aid & CPR, Certified in Coronal Polishing
Little Rock School of Dental Assisting