Carlisa Barnes
Akron,OH
Summary
Dynamic professional with a proven track record at Advance Polymer Plastic, excelling in machinery operation and team collaboration. Demonstrated ability to enhance customer satisfaction and streamline operations, showcasing a strong work ethic and exceptional problem-solving skills. Achieved significant improvements in process efficiency and product quality, embodying attention to detail and effective communication.
Overview
12
12
years of professional experience
Work History
Machine Operator
Advance Polymer Plastic
10.2015 - Current
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
Customer Service Representative
AnswerNet
10.2013 - 04.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Collections Agent
Addecco
05.2013 - 08.2013
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
Data Entry Clerk
IDMI
01.2013 - 07.2013
- Reviewed documents for accuracy before inputting information.
- Verified data by cross-checking with original documents.
- Supported team by completing data entry tasks as assigned.
- Updated databases with new information in a timely manner.
- Completed data entry tasks with accuracy and efficiency.
Education
Associates - Medical Billing
Brown Mackie
Akron, OH06.2014
Skills
- Strong work ethic
- Good communication
- Attention to detail
- Machinery operation
- Teamwork and collaboration
- Problem-solving
Timeline
Machine Operator
Advance Polymer Plastic
10.2015 - Current
Customer Service Representative
AnswerNet
10.2013 - 04.2014
Collections Agent
Addecco
05.2013 - 08.2013
Data Entry Clerk
IDMI
01.2013 - 07.2013
Associates - Medical Billing
Brown Mackie
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