Summary
Overview
Work History
Education
Skills
Awards
Certification
Timeline
Generic

Carlisa Braxton

Richmond,VA

Summary

Security Lieutenant with extensive experience at Sentry Force Security, specializing in team leadership and conflict resolution. Directed operations for a 20-member team, significantly improving safety protocols and compliance measures. Expertise in report generation and staff training, maintaining high standards in security and customer service. Demonstrated commitment to excellence and adaptability in dynamic environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Security Lieutenant

Sentry Force Security
Richmond, VA
08.2024 - Current
  • Obtained DCJS license to ensure compliance with industry standards.
  • Conducted metal detection screenings to enhance security measures.
  • Directed the daily operations of a security team of up to 20 officers.
  • Professionally interacted with customers while ensuring their safety.
  • Evaluated daily inspections of completed work to uphold quality standards.
  • Organized training sessions for staff on topics such as effective communication techniques and conflict resolution strategies.
  • Created schedules for shifts that optimized coverage while minimizing costs.
  • Enforced disciplinary actions when necessary according to company policy.
  • Developed detailed reports on incidents and investigations.
  • Responded quickly to alarms, emergencies, or threats at assigned locations.

Food Service Associate

Morrison Healthcare @ VCU
Richmond, VA
06.2025 - 07.2025

  • Inspected dining areas regularly to ensure they met health code requirements.
  • Greeted customers upon arrival in a friendly manner while providing excellent customer service.
  • Kept track of all supplies on hand for daily operations.
  • Followed all health department standards for sanitation and hygiene.
  • Placed orders with vendors when necessary to restock inventory levels.
  • Maintained accurate records of transactions made at the register throughout the day.
  • Trained new hires on proper sanitation protocols and safe handling of kitchen tools.
  • Operated cash register to process payments from customers.
  • Monitored food temperatures during cooking and serving processes.
  • Responded to visitor questions and concerns with friendly, knowledgeable service.
  • Monitored inventory to keep adequate stock of food items and supplies.

Call Center Representative

Morrison Healthcare @ VCU
Richmond, VA
06.2025 - 06.2025
  • Obtained meal orders from patients and families through telephone communication.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Entered meal orders into the menu processing system for accuracy and efficiency.
  • Verified meal orders against dietary parameters to ensure compliance.
  • Coordinated Call Center processes with Production and Tray Assembly teams.
  • Effectively communicated with other departments to enhance collaboration.
  • Demonstrated computer literacy to manage order entry tasks.
  • Fostered a service-oriented culture within the organization.
  • Maintained records of customer interactions, transactions, comments, and complaints.

Unarmed Security Officer

Sentry Force Security
Richmond, VA
12.2024 - 06.2025
  • Obtained DCJS license for compliance with security regulations.
  • Observed individuals on foot or in vehicles entering the facility to determine their purpose of visit.
  • Greeted visitors upon arrival at the facility and directed them accordingly.
  • Responded promptly to emergencies, using appropriate resolution strategies.
  • Enforced rules and regulations in a professional manner while interacting with guests and employees.
  • Monitored entrances, exits, and other points of access to ensure the safety of people and property.
  • Operated two-way radios for communication with headquarters personnel when necessary.
  • Monitored CCTV surveillance system footage for suspicious activities.
  • Maintained logs of all security-related incidents and wrote detailed reports for management review.
  • Executed weapons detection protocols using advanced metal detector technology.

Front End Manager/ Bookkeeper

Farm Fresh
Richmond, VA
05.2022 - 07.2023
  • Managed cash safes and tills to ensure accurate financial transactions.
  • Evaluated customer feedback, and identified areas for improvement in product design.
  • Managed release schedules and ensured timely delivery of projects.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Provided exceptional customer service to enhance client satisfaction.
  • Coordinated employee schedules to optimize workflow and coverage.
  • Utilized Microsoft Word and Excel for documentation and data management.
  • Processed customer orders efficiently to maintain inventory accuracy.
  • Operated cash register, ensuring accurate cash handling and transaction reporting.
  • Developed and implemented strategies to improve customer experience.
  • Managed the cash flow of the store, including cashier operations, bookkeeping, and security.

Education

Diploma - General Studies

Highland Springs High School
Henrico, VA
06.2018

Skills

  • Microsoft Word and Excel
  • First aid and CPR
  • Team management
  • Training and scheduling
  • Cash management
  • Food service operations
  • Conflict resolution
  • Report generation
  • Dependability and responsibility
  • Flexibility and adaptability
  • Staff training
  • Communication strategies

Awards

Ladies of Distinction, 06/01/18

Certification

  • DCJ Certification

Timeline

Food Service Associate

Morrison Healthcare @ VCU
06.2025 - 07.2025

Call Center Representative

Morrison Healthcare @ VCU
06.2025 - 06.2025

Unarmed Security Officer

Sentry Force Security
12.2024 - 06.2025

Security Lieutenant

Sentry Force Security
08.2024 - Current

Front End Manager/ Bookkeeper

Farm Fresh
05.2022 - 07.2023

Diploma - General Studies

Highland Springs High School

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