Summary
Overview
Work History
Education
Skills
Timeline
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Carlisa De Brito

Chelsea,MA

Summary

Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience

Work History

Passenger Service Agent (TAP Portugal)

Swissport USA
Boston, MA
04.2022 - Current
  • Greeted passengers and assisted with their inquiries.
  • Provided assistance to passengers with limited mobility.
  • Checked in passengers, assigned seats, and issued boarding passes.
  • Verified identification of passengers for security purposes.
  • Lifting, weighing and collected fees for excess baggage.
  • Answered customer questions regarding flight information, airport amenities, and travel regulations.
  • Managed customer complaints in a professional manner while providing solutions to resolve issues.
  • Worked with personnel in gate area by verifying passenger documents before boarding aircraft.
  • Assisted special needs passengers and unaccompanied minors, driving seamless airport experience.
  • Utilized PA system to announce departures and changes to landings.
  • Ensured all safety protocols were followed during the check-in process.

Supervisor (Norse Atlantic Airways)

Swissport USA
Boston, MA
09.2023 - 11.2023
  • Directed and supervised team in daily operations.
  • Made daily briefings were made about the flight
  • Made nightly and daily reports of inbound and outbound flight.
  • Cleared the crew list (GENDEC) in customs everyday
  • Made sure the crew were assisted until the gate
  • Communicated with the TRC/CLC about the flight so it can go as smooth as possible
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Performed weekly inventory checks to ensure sufficient stock levels for all products.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Complied with company policies, objectives and communication goals.
  • Maintained positive working relationship with fellow staff and management.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.

Customer Service Cashier

Foodie’s Urban Market
South End , MA
09.2021 - 04.2022
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Balanced cash drawers at the end of each shift.
  • Processed credit card transactions accurately and efficiently.
  • Resolved customer complaints in a professional manner.
  • Assisted customers with locating merchandise within the store.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Performed daily opening and closing procedures
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Informed customers of in-store promotions or pricing specials.
  • Processed customer payments quickly and returned exact change and receipts.
  • Counted and balanced cashier drawers.
  • Maintained work area and kept cash drawer organized.
  • Scanned items and checked pricing on cash register for accuracy.
  • Checked personal identifications during alcohol and tobacco sales.

Education

High School Diploma -

Escola Secundária Fulgêncio Tavares
Cape Verde
07-2021

Chelsea High School
Chelsea, MA

Skills

  • Customer Engagement
  • Baggage Handling
  • Customer Complaint Resolution
  • Arrival/Departure Procedures
  • Customer Assistance
  • Multilingual
  • Strong Communication
  • Checking In Passengers
  • Ticketing
  • Documentation Verification
  • Customer Service Excellence
  • Boarding Gate Procedures
  • Safety Regulations
  • Passport checks/ Verification
  • Check-in procedures
  • Tagging and lifting baggage from scales to conveyor belts
  • Special Needs Assistance
  • Team Leadership
  • Active Listening
  • Reliability
  • Professional Appearance
  • Computer skills

Timeline

Supervisor (Norse Atlantic Airways)

Swissport USA
09.2023 - 11.2023

Passenger Service Agent (TAP Portugal)

Swissport USA
04.2022 - Current

Customer Service Cashier

Foodie’s Urban Market
09.2021 - 04.2022

High School Diploma -

Escola Secundária Fulgêncio Tavares

Chelsea High School

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Carlisa De Brito