Carlisa Harris
Richmond,VA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
21
21
years of professional experience
Work History
Assistant Manager
Dunkin' Donuts
Richmond, VA
12.2019 - Current
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Analyzed business performance data and forecasted business results for upper management.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Supervised daily operations including scheduling shifts, assigning duties.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assigned work and monitored performance of project personnel.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Breakfast Coordinator
Burger King
Richmond, Virginia
01.2015 - 12.2019
- Kept accurate records related to staffing schedules, payroll information, and financial transactions.
- Maintained cleanliness standards throughout breakfast service period.
- Maintained department equipment and advised general manager of equipment repair needs.
Team Trainer
Taco Bell
Richmond, VA
11.2007 - 04.2015
- Instructed new team members on correct procedures for operations.
- Provided guidance to team members on best practices in customer service.
- Utilized feedback to continuously improve training methods and content.
Crew Trainer
McDonald's
Richmond, VA
07.2004 - 06.2007
- Demonstrated proper use of equipment, ensuring safety and efficiency.
- Assessed trainee competencies, certifying those ready for customer interaction.
- Evaluated the effectiveness of training programs, making adjustments as necessary.
Education
High School Diploma -
Jr Tucker
Richmond, VA06-2003
Skills
- Recruiting and interviewing
- Budget assistance
- Sales monitoring
- Inventory management
- Staff management
- Reporting and documenting
- Employee performance evaluation
- Orientation and training
- Problem-solving
- Sales growth
- Multitasking and organization
- Sales forecasting
- Customer service and satisfaction
Timeline
Assistant Manager
Dunkin' Donuts
12.2019 - Current
Breakfast Coordinator
Burger King
01.2015 - 12.2019
Team Trainer
Taco Bell
11.2007 - 04.2015
Crew Trainer
McDonald's
07.2004 - 06.2007
High School Diploma -
Jr Tucker