Hi, I’m
Carlisa Short
'Ewa Beach,HI
Summary
Dynamic EEO Specialist with the Department of Veterans Affairs, recognized for enhancing program effectiveness through expert problem-solving and analytical thinking. Proven track record in documentation management and fostering strong customer relations, driving significant improvements in organizational compliance and employee engagement. Proficient in Microsoft Office Suite, delivering impactful results in diverse environments.
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
17
years of professional experience
Work History
Department of Veterans Affairs
Equal Employment Opportunity (EEO) Specialist
09.2024 - Current
Job overview
- Serve as an EEO/D&I Specialist responsible for providing a wide range of administrative and technical support while performing a variety of duties to ensure that all EEO/D&I Program activities are administered and implemented to the organization's leadership, staff and employees.
- Prepare correspondence for the signature of senior level officials. Reviews and drafts correspondence and reports as required.
- Effectively work with others through clear communication, collaboration, and teamwork.
- Conduct analysis of trends regarding demographic data and maintains appropriate contact with officials (from the Office of Resolution Management, managers and supervisors and the Office of Regional Counsel) pertaining to the EEO discrimination complaint process and other related EEO/D&I Program matters.
- Provide advice to managers and supervisors on how provided services can assist in accomplishing their mission and programs.
- Review EEO/D&I policies and guidance and updates as needed.
Deaprtment of Veteran Affairs
Program Analyst
09.2023 - 10.2024
Job overview
- Facilitated effective communication between team members, fostering a positive work environment conducive to collaboration.
- Monitored program performance against established benchmarks, taking corrective action as needed to realign with desired outcomes.
- Trained team members on new software tools, improving overall productivity and efficiency.
- Developed detailed project plans outlining tasks, timelines, dependencies, and resource requirements for successful execution of complex initiatives.
Department of Veteran Affairs
Medical Administrative Assistant
07.2021 - 09.2024
Job overview
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
Department of Veterans Affairs
Health Benefits Advisor
11.2019 - 07.2021
Job overview
- Served as the ‘NEAR Coordinator’, which entails overseeing and managing the status of all newly enrolled veterans throughout the Pacific, and ensuring that they are receiving care in a timely manner and coordinating with multiple MSA Team leaders by assigning and evaluating the work of the scheduling staff.
- Served as an advisor and expert to the HAS Section Chiefs and supported the management information components of all health eligibility related programs.
- Properly Review healthcare applications and Discharge papers of applying veterans to help determine VA eligibility.
- Held training courses to educate employees inside, and outside of my department to educate on new changes throughout our different Programs.
- Served as an advisor and expert to the HAS Section Chiefs and supported the management information components of all health eligibility related programs.
- Reviewed, verified, and analyzed data submitted for consistency with financial and program objectives, and adherence to VA directives.
- Entered data and information regarding patient's initial enrollment request.
- Participated in the new national pilot program, “Welcome to the VA” along with 14 other VA facilities. Helped evaluate new products, equipment, and systems in order to make recommendations and improvements to the program before it’s national implementation in November.
- Have created and maintained multiple reports to better track progress and statistics amongst my department.
- Serve as the initial contact to veterans entering the VA healthcare system.
- Serve as an advisor and expert in all components of VA Healthcare eligibility related programs.
- Engage veterans in conversation for purposes of providing appropriate information and answering their questions to allow them to make their best-informed medical decisions.
- Provide onsite management and administration of facilities and evaluate established programs and administrative procedures.
- Reviewed reports, records and statistical computations for accuracy and propriety.
- Reviewed the Incomplete Encounter Management Module (IEMM) report in order to clean up any discrepancies in administrative data that would prevent the transmission of encounters.
- Was involved in an extremely complex blend of computing technology, medical information, communication skills and leadership qualities in a rapidly changing environment.
- Became proficient with the Veterans Health Information & Technology Architecture (Vista)
- Assisted with community activities such as Health Fairs, Outreach, Homeless Veterans Stand Downs, and Post Deployment Health Reassessment (PDHRA) on island.
- Became Proficient in the entire Enrollment System (ESR).
- Accurately generated patient data cards for veterans applying for care using the Veterans Health Identification Card (VHIC) system.
- Processed Beneficiary Travel claims.
- Possessed in depth knowledge and understanding of the Veterans Transportation Program regarding eligibility requirements aligned with Health Administration benefits.
US Army
Assistant Inspector General
08.2011 - 08.2013
Job overview
- Managed a diverse caseload, effectively prioritizing tasks to meet deadlines while ensuring high-quality results.
- Reviewed contracts and procurement processes for compliance with applicable laws, regulations, and policies.
- Served as a subject matter expert on compliance-related topics, assisting in the development of new initiatives to enhance overall program effectiveness.
- Wrote succinct, organized and timely reports for each case.
- Planned, prepared, coordinated and conducted systemic, compressed and follow-up inspections on an installation with over 100,000 personnel; assisted in the inspection of over 14 Battalions in a 90-day period.
- Identified non-compliance, assessed the deficiencies, determined root causes, developed solutions and identified responsibility for corrective actions.
- Played an integral part in mandated SHARP inspections, Voter Assistance Officer Surveys and Fort Benning Commanding General Unit Inspection program; resulted in over 11 Battalions compliant with Army guidelines.
- Instructed over 150 officers and supervisors over a 3-year period in Family Non-Support policies.
- Assisted EEO in drafting Equal Employment Opportunity Program Status Report, Federal Equal Opportunity Recruitment Program (FEORP) Report, Disabled Veterans Affirmative Action Plan (DVAAP)Report and other EEO reports as required.
- Conduct analysis of trends regarding demographic data and maintains appropriate contact with officials (from the Office of Resolution Management, managers and supervisors and the Office of Regional Counsel) pertaining to the EEO discrimination complaint process and other related EEO/D&I Program matters.
- Provided advice to managers and supervisors on how provided services can assist in accomplishing their mission and programs.
- Recognized by Inspector General and awarded meritorious service medal for in-depth knowledge of all human resource operations.
- Reviewed EEO/D&I policies and guidance and updates as needed.
- Effectively work with others through clear communication, collaboration, and teamwork.
Department of Veterans Affairs
Senior Human Resources Supervisor
01.2010 - 08.2011
Job overview
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Managed complex HR projects, leading to increased organizational effectiveness and collaboration.
- Developed promotional paths and succession plans.
- Facilitated open forums between employees and management to foster trust-building dialogue and promote transparency.
- Supervised human resource operations for a Battalion of 1,000 Soldiers and 127 staff; handled evaluations for officers, enlisted and civilian, records management, finance management, awards, and training programs.
- Implemented Finance Training Program within the Battalion; section recognized for having 100% timely submissions of the Unit Commander Finance Report
- Distributed and accounted for over 10,000 pieces of mail with zero discrepancies.
- Ensures the selectee(s) meets all regulatory and legal obligations for proposed appointments to include eligibility for Federal benefits, probationary prerequisites, and ability to meet special requirements such as security clearances, age or physical prerequisites, or drug testing requirements. Secures all required documentation i.e., proof of citizenship, transcripts etc.
- Independently conducts orientation for new appointees as determined appropriate.
- Reviews completed documents for missing or conflicting applicant information, as required.
- Responsible for processing new employee's enrollments, administering the oath of office, and ensuring standards of conduct and government ethics orientation are completed and signed.
- Explains pay rates, pay periods, within grade increases, annual and sick leave accrual, etc. in order to familiarize employees new to the federal government with certain HR terminologies and practices.
- Assists HR Specialist with identifying proper documentation to ensure the electronic personnel file is current and up to date during the recruitment and onboarding process.
US Army
Senior Human Resources Supervisor
01.2010 - 08.2011
Job overview
- Planned, directed, established, and managed all Battalion human resource operations, execution of all personnel and finance actions, enlisted and officer records.
- Decreased the out-of-tolerance percentage by 30% in the Battalion’s human resource metrics; Battalion recognized as top unit in the division out of 20 other units
- Strongly enforced Equal Opportunity and Sexual Harassment Sexual Assault Programs (SHARP); seen as role model by female Soldiers for efforts enforcing a fair and just workplace
- Developed comprehensive human resource training program for the section; led to 55% increase in efficiency in one year with over 2,000 transactions completed
- Oversaw accountability process of 5 Batteries in regard to all human resource management systems; resulted in 100% accountability rate with no errors
- Supervised over 20 classes and training outlines, resulting in error rate of only 4% in over 4,000 personnel actions and processes, the best in the division.
- Oversaw and Responsible for any on-boarding scanning requirements during initial employment process.
- Uses word processing and/or other office automation equipment and various software programs to create, copy, edit, store, retrieve and print a variety of documents; produces correspondence, memoranda, directives, forms reports, creates or maintain spreadsheets or databases, etc., works from rough drafts, documents, written instructions, or brief oral statements. May transmit, receive and/or acknowledge electronic mail, messages, forms and reports.
- Ensures accuracy and timeliness of information, spelling, grammar construction, punctuation, and presence of necessary enclosures.
- Adheres to regulations or agency policy concerning access to printed and electronic files containing sensitive data which must be protected.
- Efficient Timekeeper applies pay setting in accordance with applicable VA Directives and/or internal pay setting policies; codes staffing actions in accordance with the Guide to Process Personnel Actions, and coordinates with payroll personnel to resolve pay issues and ensure timely correction of errors, as well as ensures that all actions are processed by National Finance Center in an accurate and timely fashion.
- Forwards the certificates of eligible to the selecting official and coordinates with them regarding agency procedures for selecting an employee for the vacancy(s).
US Army
Senior Human Resources Manager
09.2008 - 12.2009
Job overview
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Managed complex HR projects, leading to increased organizational effectiveness and collaboration.
- Developed promotional paths and succession plans.
- Facilitated open forums between employees and management to foster trust-building dialogue and promote transparency.
- Managed all human resources needs for the largest deployable military police brigade, consisting of over 2,600 Soldiers
- Managed Brigade operations including personnel actions, awards, evaluations, records management, personnel readiness, personnel accountability, and postal operations; maintained accountability for equipment valued $400K
- Oversaw the training, mentorship, and professional development of 3 officers, 4 supervisors, and 7 junior enlisted
- Planned and coordinated all aspects of human resource deployment readiness for 395 soldiers, enabling the Battalion to deploy at 104% personnel strength.
- Assists specialists by maintaining automated databases to track information and extract data used to generate documents, records, and reports.
- Implemented 4 personnel database systems within the Brigade; improved the human resource actions timeliness and efficiency rate by more than 70%
- Served as a Human Resources (HR) Specialist (Military) responsible for planning, monitoring, and implementing military personnel management.
- Managed military personnel (enlisted/officer) strength within the organization.
- Maintained current and projected unit strength data, gathering input from, and ensuring input to reports, utilizing military HR personnel databases such as the Integrated Personnel and Pay System - Army.
- Requested replacement and reassignment actions for enlisted and officer personnel based on projected requirements as the Brigade NCOIC.
- Monitored status of current and projected vacancies. Propose assignments of military personnel based on proper utilization, mission, and individual professional development needs.
Education
Hawaii Pacific UniversityHonolulu, HI
Bachelor of Arts from Human Resources Development
12-2019
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Microsoft Office Suite
- Payroll/Finance
- Administrative Services
Timeline
Equal Employment Opportunity (EEO) Specialist
Department of Veterans Affairs
09.2024 - Current
Program Analyst
Deaprtment of Veteran Affairs
09.2023 - 10.2024
Medical Administrative Assistant
Department of Veteran Affairs
07.2021 - 09.2024
Health Benefits Advisor
Department of Veterans Affairs
11.2019 - 07.2021
Assistant Inspector General
US Army
08.2011 - 08.2013
Senior Human Resources Supervisor
Department of Veterans Affairs
01.2010 - 08.2011
Senior Human Resources Supervisor
US Army
01.2010 - 08.2011
Senior Human Resources Manager
US Army
09.2008 - 12.2009
Hawaii Pacific University
Bachelor of Arts from Human Resources Development
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