Carlisa Young

I currently own a residential cleaning business. My duties include but are not limited to:

• Developed strategic partnerships with other businesses in order to expand reach into new markets.
• Managed daily operations of the business, including staff, sales, inventory, and accounting.
• Identified potential risks associated with operations in order to minimize liabilities.
• Implemented cost-saving measures across departments while maintaining quality standards.
• Evaluated employee performance metrics against established benchmarks in order to determine areas of improvement.
• Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
• Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
• Negotiated contracts with clients for products or services rendered by the company.

• Working within the client's budget, the interior decorator chooses wall paint colors and finishes, furniture pieces, and textiles such as rugs and upholstery.
• Make indoor spaces functional, safe, and beautiful by determining space requirements and selecting essential and decorative items, such as colors, lighting, and materials.
• Undertake design project from concept to completion
• Define project requirements and schedule during the “brief”
• Interpret and translate customer needs into rough plans
• Set costs and project fees according to budget
• Research and decide on materials and products sourcing
• Produce “sample” and “mood products”
• Supervise work progress
• Work closely with designers, decorators, architects and constructors
• Research and follow industry changes, evolutions and best practices
• Implemented quality assurance processes to ensure product excellence.
• Identified new opportunities for growth, expansion, and diversification.
• Oversaw budgeting and financial management.
• Maintained relationships with existing clients by providing superior customer service.
• Organized events such as trade shows and conferences.

• Supervise the order processing and customer service functions for assigned clients
• Distribute and monitor work assignments within assigned responsibilities.
• Train and cross train associates for all functions within their assigned responsibilities.
• Prepare and review Excel Logistics and client reports ensuring their accuracy and timely submission.
• Maintain discipline within assigned office responsibilities.
• Maintain operating efficiencies through scheduling, supervision, and planning.
• Interface with client representatives daily and maintain office operational coordination.
• Conduct performance reviews and periodic feedback sessions for hourly associates in work group.
• Perform other related duties as assigned or requested by management.
• Effectively communicate with associates and customers in person and via telephone, verbally and written to accomplish necessary objectives.
• Effectively review performance of subordinates, if any, to ensure compliance to requirements.

• Completed year-end closing processes with controllers and external auditors.
• Reconciled balance sheets and streamlined best practices for balance sheet processes.
• Updated general ledger with latest entries.
• Handled month-end and year-end end finances by managing and reporting fixed assets and other data.
• Packed and shipped orders
• Ensured the safety of items being packed
• Read and placed shipping labels on the correct boxes
• Ensured that proper labels are placed on VAS shipments
• Inducted

• Coordinated special projects and managed schedules.
• Managed office operations while scheduling appointments for department managers.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Maintained computer and physical filing systems.
• Updated reports, managed accounts, and generated reports for company database.
• Created, maintained and updated filing systems for paper and electronic documents.
• Coached new hires on company processes while managing employees to achieve maximum production.
• Managed compliance to keep organization operating within legal and regulatory guidelines.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Took phone calls to set appointments, schedule showings and give information about various properties.
• Made copies of important documents and paperwork
• Collected necessary paperwork to put together a file on each client.
• Filed folders and various paperwork and files.
• Made phone calls to assure appointments, cancellations and accepting or denying last minute showings.
• Added, changed or deleted any of the new and old listings on MLS.
• Proficiently used Microsoft Word, Excel and PowerPoint.
• Making a lease, various addendums and other necessary paperwork for the office staff

• Helped customers complete purchases, locate items, and join reward programs.
• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
• Educated employees on register use, merchandising, and customer service.
• Processed both cash and card purchases and returns.
• Ensured each customer received outstanding service by mystery shop standards.
• Maintained awareness of all promotions and advertisements
• Executed the daily operational, day-to-day goals and priorities assigned by store management.
• Upheld merchandising and store cleanliness standards.
• Practiced in the processing of new shipments and helped the team keep the receiving and back stockroom area clean.
• Tendered online orders.
• Responsive of safety issues
• Conscious of shoplifting activity
• Aided customers in locating merchandise in the store
• Worked at the customer service desk.

• Checked production goods and reported deficiencies.
• Worked directly with QA personnel to identify and correct defects.
• Trained numerous assemblers and provided adequate knowledge
• Prepared monthly and yearly reports for management.
• Loaded and unloaded goods and supplies and ensured proper handling.
• Ensured the cleanliness and proper stocking of inventory in the work area
• Maintained quality in the warehouse and kept track of all damaged inventory and reported to supervisors.
• Properly packed merchandise
• Efficiently followed all orders of the supervising team.
• Worked in accord with the safety regulations of the warehouse.
• Coordinated work with fellow workers and other team members.

• Maintained compliance with company policies, objectives, and communication goals.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
• Evaluated employee performance and coached and trained to improve weak areas.
• Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
• Monitored workflow to improve employee time management and increase productivity.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Achieved results by working with staff to meet established targets.
• Boosted team performance by developing customer service training materials and conducting service training.
• Gathered, organized and input information into digital database.
• Ensured each customer received outstanding service by mystery shop standards.
• Maintained awareness of all promotions and advertisements
• Executed the daily operational, day-to-day goals and priorities assigned by store management.
• Upheld merchandising and store cleanliness standards.
• Practiced in the processing of new shipments and helped the team keep the receiving and back stockroom area clean.
• Tendered online orders.
• Responsive of safety issues
• Conscious of shoplifting activity
• Aided customers in locating merchandise in the store
• Solicited customers to sign up for Fan of Anna's reward program
• Answered customers' questions and provided information on procedures and policies
• Counted cash drawer and safe at the end or beginning of each shift

• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Checked and pulled defective or expired products from shelves.
• Maintained effective team member communication.
• Applied proper safety procedures in warehouse, stockroom, and store, and immediately informed management of safety concerns.
• Removed debris and packaging from boxes and separated for recycling or disposal.
• Placed special customer orders for custom or special order merchandise.
• Attended and participated in sales meetings to stay abreast of current offers and product issues.
• Conducted inventory and restocked items throughout day.
• Completed physical inventory counts each month.
• Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
• Received and counted stock items
• Packed and unpacked items to be stocked on shelves in stockrooms, and out on the outlets sales floor.
• Stored items in an orderly and accessible manner in the warehouse
• Examined and inspected stock items for wear or defects, reported any damages to the supervising team.
• Cleaned and maintained storage areas in order to ensure compliance with safety regulations