Carlise Smith
Rochester
Summary
Dedicated retail professional with a proven track record of delivering exceptional customer service and ensuring seamless operations. Recognized for reliability and adaptability in fast-paced environments, consistently contributing to team objectives and enhancing overall performance. Expertise in cash handling, engaging customer interactions, and effective problem-solving drives a results-oriented approach that fosters positive shopping experiences. Committed to maintaining high service standards while supporting organizational goals.
Overview
10
10
years of professional experience
Work History
Cashier
Family Dollar
08.2025 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Dietary aide / cook
The brooks at high falls
04.2025 - 08.2025
- Assist in cooking
- Assist in setting trays
- Wash dishes
- Make alternative meals
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
Crew member
McDonald’s
01.2019 - 01.2025
- 1. Customer Service:
- Greet customers with a friendly attitude.
- Take accurate orders and ensure prompt service.
- Address customer inquiries and resolve complaints.
- Maintain a clean and inviting dining area.
- Provide excellent customer service, even during peak hours.
- Skills:
- Communication skills (verbal and non-verbal).
- Interpersonal skills.
- Problem-solving skills.
- Teamwork.
- Positive attitude.
- 2. Food Preparation:
- Prepare food items according to established standards.
- Operate kitchen equipment safely and efficiently.
- Maintain food safety and hygiene standards.
- Ensure food quality and freshness.
- Follow all food safety and hygiene procedures.
- Skills:
- Food handling skills.
- Knowledge of food safety regulations.
- 3. Cleanliness and Hygiene:
- Maintain a clean and organized work area.
- Clean tables, counters, and floors.
- Ensure restrooms are clean and stocked.
- Follow cleaning procedures and schedules.
- Skills:
- Cleanliness and attention to detail.
- Time management skills.
- 4. Cash Handling:
- Operate cash registers accurately and efficiently.
- Handle cash transactions responsibly.
- Ensure accurate record-keeping of sales.
- Skills:
- Math skills.
- Accuracy and attention to detail.
- Honesty and integrity.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Crew member
Dunkin’ Donuts
04.2024 - 06.2024
- Prepare and assemble food and beverages according to recipes and standards.
- Maintain accurate portion control.
- Serve customers in a friendly and efficient manner.
- Take and process customer orders accurately.
- Understand and explain menu items, including limited-time offers.
- Provide excellent customer service and build positive relationships.
- Address customer inquiries and resolve issues.
Security guard
Royce u.s protection
08.2023 - 12.2023
- Guard company product
- Assist in stopping a thief
- Assist in escorting someone off premises
- Guard employees while counting money
Assistant manger
Fastrac
04.2023 - 08.2023
- Count safe
- Count lottery machine
- Train cashiers
- Make schedules
- Conduct interviews
- Make pizzas and or side dishes
- Stock
- Conduct inventory
Customer service assistant manger
Tops friendly market
03.2016 - 08.2023
- 1. Leadership & Team management experience in hiring, training, coaching, and evaluating team members.
- Setting goals and monitoring performance:
- Highlight experience in establishing service standards, tracking key performance indicators (KPIs), and ensuring team goals are met.
- Resolving conflicts and managing escalations: de-escalate difficult situations, handle customer complaints, and find solutions.
- Improving communication.
- Analyzing customer feedback
- Interpret customer data, identify areas for improvement, and implement solutions.
- Developing and implementing customer and building customer loyalty programs, providing personalized service, and fostering strong customer relationships.
- 2. Problem-Solving & Analytical Skills:
- Identifying and resolving customer issues:
- Demonstrate my ability to diagnose problems, develop solutions, and ensure timely resolution.
- 3. Communication & Interpersonal Skills:
- Excellent communication skills:
- Emphasize my ability to communicate effectively with customers, team members, and other stakeholders.
Customer service representative
Conduent (Verizon wireless)
07.2019 - 10.2019
- Answer calls and walk customers through support
- Help upgrade phones
- Help delete and change lines
- Provided policy and service information
- Answered calls from customers
- Resolved customer information and complaints
- Responded to claim inquiries
Resident care aide
Highlands of Brighton
10.2019 - 08.2019
- Assist in showering
- Assist in toileting
- Assist in dressing
- Put resident to sleep, consecutive check ups throughout the night with resident
- Assist in activities
Education
Edison technology
06.2017
Skills
- Microsoft word
- Food handler
- Customer service
- Food safety
- Guest services
- Cooking
- Retail sales
- Typing
- Barista experience
- Shift management
- Merchandising
- Cash handling
- Front desk experience
- Security
- Cleaning experience
- Laundry
- Caregiver
- Interviewing /scheduling
- Resident aide
- Dietary aide
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
Timeline
Cashier
Family Dollar
08.2025 - Current
Dietary aide / cook
The brooks at high falls
04.2025 - 08.2025
Crew member
Dunkin’ Donuts
04.2024 - 06.2024
Security guard
Royce u.s protection
08.2023 - 12.2023
Assistant manger
Fastrac
04.2023 - 08.2023
Resident care aide
Highlands of Brighton
10.2019 - 08.2019
Customer service representative
Conduent (Verizon wireless)
07.2019 - 10.2019
Crew member
McDonald’s
01.2019 - 01.2025
Customer service assistant manger
Tops friendly market
03.2016 - 08.2023
Edison technology
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