Carlisha Curtis
Baton Rouge,LA
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Compassionate Personal Care Assistant with hands-on experience providing companionship and emotional support to residents. Well-versed in accurately documenting vital statistics and health metrics. Committed to creating positive rapport with patients and providing quality patient care. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Direct Care Worker
Empowerment House
Baton Rouge, Louisiana
06.2025 - Current
- Assisted clients with daily living activities and personal care needs.
- Trained new staff on best practices in direct care procedures.
- Ensured a safe environment by adhering to health and safety regulations.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
- Provided personal care to clients, such as bathing, grooming and toileting.
- Supervised medication administration, personal hygiene, and other activities of daily living.
- Maintained accurate records of all services provided to clients.
- Ensured safety of clients by monitoring environment for hazards and providing appropriate supervision when needed.
- Recorded patient temperature, pulse, and blood pressure to monitor health and well-being.
- Monitored client progress and reported changes in behavior or physical condition to supervisor.
Customer Service Specialist
Teleperformance USA
Warren, MI
05.2022 - Current
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Consulted with customers to resolve service and billing issues.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Caregiver
Jenn's Angels LLC
Baton Rouge, LA
08.2019 - Current
- Maintained clean and well-organized environment for client happiness and safety.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Improved patient outlook and daily living through compassionate care.
- Followed care plan and directions to administer medications.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Reported concerns to nurse supervisor to promote optimal care.
- Assisted patients with daily personal hygiene.
- Helped clients with personal needs from exercise to bathing and personal grooming.
Support Counselor II
Money Management Int
Baton Rouge, LA
03.2016 - 11.2022
- Accepted and processed customer payments and applied toward account balances.
- Evaluated client situations and recommended optimal products to meet individual needs.
- Calculated clients' available monthly income to meet debt obligations.
- Answered client questions about factors affecting credit and recommended suggestions to improve credit scores.
- Created debt management plans, spending plans or budgets to assist clients in meeting financial goals.
- Negotiated with creditors on behalf of clients to arrange for payment adjustments, interest rate reductions and time extensions.
- Prepared budgets, financial education tools and referrals on behalf of clients.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
Assistant Manager
Circle K
Baton Rouge, LA
01.2012 - 02.2016
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Completed inventory audits to identify losses and project demand.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
Assistant Manager
Murphy USA
Baton Rouge, LA
06.2008 - 12.2011
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Completed inventory audits to identify losses and project demand.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Developed training, assessment and performance monitoring programs to coach and mentor employees.
- Supported sales management initiatives to optimize business development.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Assistant Manager
Bkwik
Vidalia, LA
01.2006 - 06.2008
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Completed inventory audits to identify losses and project demand.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Managed personnel scheduling, facilitating adequate coverage to meet demand.
Education
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
Clearwater, FL11-2025
High School Diploma -
Natchez High School
Natchez, MS05.2005
Some College (No Degree) - Pre-Medicine
Hinds Community College
Raymond, MSSkills
- Community integration
- Client documentation
- First aid and safety
- Community activities
- Payment processing
- Debt consolidation planning
- Account reviewing
- Customer education
- Budget counseling
- Microsoft Office
- Customer service
- MS Office
- Multitasking
- Team building
- Medical billing
- Patient care
- Emotional support
- Compassionate client care
- Record keeping
- Adaptive learning
- Reliability and punctuality
- Health documentation
- Behavioral management
- Healthcare documentation
Certification
- FCRA Certified.
- NFCC Certified Credit Counselor
Education and Training
other,other
Timeline
Direct Care Worker
Empowerment House
06.2025 - Current
Customer Service Specialist
Teleperformance USA
05.2022 - Current
Caregiver
Jenn's Angels LLC
08.2019 - Current
Support Counselor II
Money Management Int
03.2016 - 11.2022
Assistant Manager
Circle K
01.2012 - 02.2016
Assistant Manager
Murphy USA
06.2008 - 12.2011
Assistant Manager
Bkwik
01.2006 - 06.2008
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
High School Diploma -
Natchez High School
Some College (No Degree) - Pre-Medicine
Hinds Community College
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