CARLISHA DAVIS
Sherman,TX
Summary
To obtain a position that will enable me to use my strong professional skills, being able to have the ability to contribute my knowledge and skills with genuine opportunity for career progression. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
6
6
years of professional experience
Work History
NURSING ASSISTANT
G.V. SONNY MONTGOMERY VA MEDICAL CENTER
04.2020 - 09.2023
- Provides complete personal hygiene needs and documents in the veteran's records
- Turns and repositions patients to maintain proper body alignment, lifts, ambulates, and transfers patients
- Promotes the physical independence of the patient by encouraging and teaching individual patients and groups of patients in self-care activities such as progressive steps in personal hygiene, bathing, and oral care, also assists in teaching and encouraging other care activities such as eating, dressing, undressing, and bladder and other training as needed
- Performs I & O on patients and documents their input and output in CPRS
- Cleans reusable medical equipment on the unit and maintains a neat and orderly patient care environment
- Takes and records vital signs and weights
- Reports change of status and/or abnormal vital signs to RN
- Escorts non-critical patients to appointments in a safe and cautious manner
- Assists in getting patients out of bed and returning to bed after escorting
- Assures oxygen is connected, including during transport
- Recognizes arrest situations initiating CPR
- Ability to provide a range of patient/resident care and contribute to the completion of the nurse care plan and recovery of patients/residents
- Ability to observe patients/residents' or residents' physical or emotional status and refer deviations and/or problems to supervisor in a timely manner
- Ability to communicate effectively with patients/residents, their families and other health professionals
- Develop and maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies.
NURSING ASSISTANT
CHADWICK NURSING & REHABILITATION CENTER
12.2019 - 02.2020
- Performs resident care activities and related non-professional nursing services under the direction of the Supervisor to provide quality care of residents
- Provides individualized attention and nursing care in accordance with resident Care Plan which includes communicating, assistance with grooming, bathing, oral hygiene, turning, incontinent care, toileting, colostomy care, prosthetic appliances, transferring, ambulation, and range of motion, as appropriate
- Observes and reports changes in resident conditions to Supervisor
- Performs tasks assigned by Supervisor including vital signs, residents' weights, applying non-prescription creams/ointments, and collecting specimens
- Escorts residents to dining room, assists with feeding, and verifies meal consumption
- Passes supplements, snacks, and fluids to residents per protocol and schedule and verifies consumption
- Protects the personal belongings of each resident including eyeglasses, dentures, hearing aids, furnishings, jewelry, clothing, memorabilia, etc
- Promptly reports missing items to Supervisor per protocol
- Answers resident call lights promptly and courteously
- Escorts residents to appointments, including beauty shop, activities, church services, and participates in activities and functions as directed
- Completes certified nursing assistant electronic records, documenting care provided and other information in accordance with Facility policy and procedures.
CUSTOMER SERVICE REPRESENTATIVE
COMCAST
07.2018 - 04.2019
- Field hundreds of inbound calls daily providing information to customers about their current plans, bills & coverage
- Worked as a retention agent to retain, downgrade, or upsell cost-effective Comcast products
- Consistently exceed sales goals by cross selling multiple products and entertainment packages
- Resolve various billing issues and look for opportunities to enhance the customer experience
- Received 97% customer satisfaction rating by actively listening to customers to understand concerns
- Identify & position new solutions that align with their needs
- Navigated multiple computer systems and applications and utilized search tools to find information
- Made appropriate accounts corrections to resolve customer problems
- Ongoing maintenance of high level of productivity to meet and exceed sale goals.
DATA ENTRY SPECIALIST
KINETIC STAFFING
06.2017 - 07.2018
- Complied data and reviewed information for accuracy prior to input
- Completed data entry tasks with accuracy and efficiency using 10-key pad
- Managed workflow scheduling, data entry and accuracy verification for large data projects
- Identified data entry errors and reported to necessary departments
- Reviewed and updated client correspondence files and database Information to maintain accurate records
- Utilized multiple systems, programs, and monitors to research information and maintain AHT
- Always maintained client and customer confidentiality
- Researched knowledge and stayed up to date with company guidelines to act as an expert for the customer
- Established accounts for new customers and updated existing accounts with current demographic and order information
- Tracked customer desires and dislikes to help management understand needs and update offerings
- Reviewed financial status and evaluated discrepancies by assessing account information and activities
- Promoted target products during special promotions through cold and warm calling.
Education
Medical Assistant Certificate -
JACKSON,MS
JACKSON, MS05.2018
High School Diploma -
PROVINE HIGH SCHOOL
JACKSON, MS05.2017
Skills
- Microsoft Word
- Excel
- PowerPoint
- Access
- Public Speaking
- QBO
- CPR First Aid
- Typing 40 WPM
- Customer Service
- Data Entry
- Analysis thinking
- Call control
- Time Management
- Strong Communication
- Account Management
- Team Player
- Microsoft Office
- Active Listening
- Support Service
- Computer literacy
- Patient Assessments
- Medical Terminology Knowledge
- Patient Feeding
- Electronic Charting
- Specimen Collection
- Infection Control
- Quality Assurance
- Vital Sign Monitoring
- Medication Administration
- Light Housekeeping
- Patient Relations
- Database Administration
- Direct Patient Care
- Records Management
- Vital Signs Monitoring
- Patient-Focused Care
- Companionship and Emotional Support
- HIPAA
- Patient Relationship Building
- Client Documentation
- Quality Assurance Controls
- Recording Vital Signs
- Case Management
- Behavior Redirection
- DBMS
- Medical Records Management
- Computer Literate
- Catheter Care
References
Available upon request
Timeline
NURSING ASSISTANT
G.V. SONNY MONTGOMERY VA MEDICAL CENTER
04.2020 - 09.2023
NURSING ASSISTANT
CHADWICK NURSING & REHABILITATION CENTER
12.2019 - 02.2020
CUSTOMER SERVICE REPRESENTATIVE
COMCAST
07.2018 - 04.2019
DATA ENTRY SPECIALIST
KINETIC STAFFING
06.2017 - 07.2018
Medical Assistant Certificate -
JACKSON,MS
High School Diploma -
PROVINE HIGH SCHOOL
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