To obtain a position that will enable me to use my strong professional skills, being able to have the ability to contribute my knowledge and skills with genuine opportunity for career progression. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
6
6
years of professional experience
Work History
NURSING ASSISTANT
G.V. SONNY MONTGOMERY VA MEDICAL CENTER
2020.04 - 2023.09
Provides complete personal hygiene needs and documents in the veteran's records
Turns and repositions patients to maintain proper body alignment, lifts, ambulates, and transfers patients
Promotes the physical independence of the patient by encouraging and teaching individual patients and groups of patients in self-care activities such as progressive steps in personal hygiene, bathing, and oral care, also assists in teaching and encouraging other care activities such as eating, dressing, undressing, and bladder and other training as needed
Performs I & O on patients and documents their input and output in CPRS
Cleans reusable medical equipment on the unit and maintains a neat and orderly patient care environment
Takes and records vital signs and weights
Reports change of status and/or abnormal vital signs to RN
Escorts non-critical patients to appointments in a safe and cautious manner
Assists in getting patients out of bed and returning to bed after escorting
Assures oxygen is connected, including during transport
Recognizes arrest situations initiating CPR
Ability to provide a range of patient/resident care and contribute to the completion of the nurse care plan and recovery of patients/residents
Ability to observe patients/residents' or residents' physical or emotional status and refer deviations and/or problems to supervisor in a timely manner
Ability to communicate effectively with patients/residents, their families and other health professionals
Develop and maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies.
NURSING ASSISTANT
CHADWICK NURSING & REHABILITATION CENTER
2019.12 - 2020.02
Performs resident care activities and related non-professional nursing services under the direction of the Supervisor to provide quality care of residents
Provides individualized attention and nursing care in accordance with resident Care Plan which includes communicating, assistance with grooming, bathing, oral hygiene, turning, incontinent care, toileting, colostomy care, prosthetic appliances, transferring, ambulation, and range of motion, as appropriate
Observes and reports changes in resident conditions to Supervisor
Performs tasks assigned by Supervisor including vital signs, residents' weights, applying non-prescription creams/ointments, and collecting specimens
Escorts residents to dining room, assists with feeding, and verifies meal consumption
Passes supplements, snacks, and fluids to residents per protocol and schedule and verifies consumption
Protects the personal belongings of each resident including eyeglasses, dentures, hearing aids, furnishings, jewelry, clothing, memorabilia, etc
Promptly reports missing items to Supervisor per protocol
Answers resident call lights promptly and courteously
Escorts residents to appointments, including beauty shop, activities, church services, and participates in activities and functions as directed
Completes certified nursing assistant electronic records, documenting care provided and other information in accordance with Facility policy and procedures.
CUSTOMER SERVICE REPRESENTATIVE
COMCAST
2018.07 - 2019.04
Field hundreds of inbound calls daily providing information to customers about their current plans, bills & coverage
Worked as a retention agent to retain, downgrade, or upsell cost-effective Comcast products
Consistently exceed sales goals by cross selling multiple products and entertainment packages
Resolve various billing issues and look for opportunities to enhance the customer experience
Received 97% customer satisfaction rating by actively listening to customers to understand concerns
Identify & position new solutions that align with their needs
Navigated multiple computer systems and applications and utilized search tools to find information
Made appropriate accounts corrections to resolve customer problems
Ongoing maintenance of high level of productivity to meet and exceed sale goals.
DATA ENTRY SPECIALIST
KINETIC STAFFING
2017.06 - 2018.07
Complied data and reviewed information for accuracy prior to input
Completed data entry tasks with accuracy and efficiency using 10-key pad
Managed workflow scheduling, data entry and accuracy verification for large data projects
Identified data entry errors and reported to necessary departments
Reviewed and updated client correspondence files and database Information to maintain accurate records
Utilized multiple systems, programs, and monitors to research information and maintain AHT
Always maintained client and customer confidentiality
Researched knowledge and stayed up to date with company guidelines to act as an expert for the customer
Established accounts for new customers and updated existing accounts with current demographic and order information
Tracked customer desires and dislikes to help management understand needs and update offerings
Reviewed financial status and evaluated discrepancies by assessing account information and activities
Promoted target products during special promotions through cold and warm calling.
Education
Medical Assistant Certificate -
JACKSON,MS
JACKSON, MS
05.2018
High School Diploma -
PROVINE HIGH SCHOOL
JACKSON, MS
05.2017
Skills
Microsoft Word
Excel
PowerPoint
Access
Public Speaking
QBO
CPR | First Aid
Typing 40+ WPM
Customer Service
Data Entry
Analysis thinking
Call control
Time Management
Strong Communication
Account Management
Team Player
Microsoft Office
Active Listening
Support Service
Computer literacy
Patient Assessments
Medical Terminology Knowledge
Patient Feeding
Electronic Charting
Specimen Collection
Infection Control
Quality Assurance
Vital Sign Monitoring
Medication Administration
Light Housekeeping
Patient Relations
Database Administration
Direct Patient Care
Records Management
Vital Signs Monitoring
Patient-Focused Care
Companionship and Emotional Support
HIPAA
Patient Relationship Building
Client Documentation
Quality Assurance Controls
Recording Vital Signs
Case Management
Behavior Redirection
DBMS
Medical Records Management
Computer Literate
Catheter Care
References
Available upon request
Timeline
NURSING ASSISTANT
G.V. SONNY MONTGOMERY VA MEDICAL CENTER
2020.04 - 2023.09
NURSING ASSISTANT
CHADWICK NURSING & REHABILITATION CENTER
2019.12 - 2020.02
CUSTOMER SERVICE REPRESENTATIVE
COMCAST
2018.07 - 2019.04
DATA ENTRY SPECIALIST
KINETIC STAFFING
2017.06 - 2018.07
Medical Assistant Certificate -
JACKSON,MS
High School Diploma -
PROVINE HIGH SCHOOL
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