Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager
Carlisha Jeter

Carlisha Jeter

Buffalo,NY

Summary

Transportation professional dedicated to delivering packages on time and in perfect condition. Offering excellent interpersonal and time management skills. Hardworking Driver with expertise providing excellent transportation services. Engaging and pleasant personality with safe and accident-free driving record.

Overview

11
11
years of professional experience

Work History

Motor Vehicle Operator

Uber Transportation
Buffalo, NY
03.2018 - Current
  • Conducted vehicle performance checks and performed maintenance actions.
  • Cleaned vehicle regularly to maintain professional appearance.
  • Upheld high standards of professionalism and discretion when working with high-value clients.
  • Generated consistent referrals and repeat business by providing friendly and fast service.
  • Delivered goods and products to customer on time and in excellent condition.

EXPERIENCE , Senior IT Analyst

IBM/ Zones Infrastructure
Buffalo, NY
02.2020 - 08.2022
  • Hours Per Week: 40
  • Open service tickets through the ITSM ticket system, documenting user information and description of the problem, troubleshoot
  • Reset passwords in Password Manager, Scorch and Delegated Administration, Department of Civil Service tool, Department of Corrections mainframe
  • Resolve Level 1 technical issues with software hardware, and peripherals
  • Repaired hardware components, including firewalls, routers, and mobile devices
  • Map printers onto the state network, and add printers,
  • Utilize the remote access SCCM admin tool to remote into the computer
  • Assist with Office 365 email, version 2016, troubleshoot server issues on the MS Exchange, work offline, and updating the password for the MS Exchange onto the Mobile Device for Apple iPhones, and state issued iPads
  • Provide instructions on how to create shared mailbox folders in Outlook
  • Unlock mobile devices using Mobil Iron Tool
  • Unlock and reset accounts for local law enforcement officials, U.S
  • Marshals, , NYS and NYC courts, District Attorneys for access to the E-Justice portal
  • Reset accounts using Password Manager Facility for (DOT)
  • Assist users online via live chat, email or phone related to software, and hardware issues
  • Assist end-users with software and hardware troubleshooting to determine causes of system malfunction
  • Support users with network connectivity issues, with Pulse Secure, and Cisco Any Connect VPN’s Citrix and VMWARE (VDI)
  • Service IBM Mainframes (DOCCS, OMH, TAX, LABOR, GAMING)
  • Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
  • Oversaw installation of software programs and hardware systems to meet requirements.

Senior Operation Analyst

US Tech Solutions/HSBC
Buffalo, N.Y.
02.2018 - 03.2019
  • Hours Per Week: 40
  • Examined legal documents and assured adherence to laws and court procedures
  • Review Dispositions, Subpoenas, Duce Tecum, Stand-by and Instanter Subpoenas, Legal compliance notices, Restraining Orders, and Search Warrants and Seizures
  • Received and submitted invoice payments for fees, and fines, accurately tracking amounts, issuing receipts, and updating computer systems
  • Separate criminal and civil subpoenas
  • Bankruptcy notices for Chapter 7, 11, and 13
  • Generated letters for repayment for services provided to conduct research on subpoenas served for subpoenas, duce tecum, restraining orders, warrants, etc
  • Post payments from customers for services provided
  • Add new cases to ADHOC software database
  • Contact attorneys to request extension for documents
  • Contact courts to confirm Motion to Quash, and close open cases
  • Utilize Outlook 365 2016, PowerPoint, and Excel spreadsheets for audits
  • Daily functions using Windows IOS 7&10

Bergmann
Cheektowaga, N.Y.
09.2014 - 03.2017
  • Hours Per Week: 40
  • Salary: 40,000 USD Per Year
  • Managed approximately 225 inbound and outbound calls daily
  • Handled contracts and payments on accounts
  • Utilized skip tracing tools such as TLO, Accurint, Lexis Nexis, to conduct background checks and loan documents
  • Entered customers’ financial status information into system
  • Upheld privacy and security requirements established by FDCPA, FCC, FTC, and CFPB regulatory agencies
  • Collaborated with legal department officials on bankruptcy cases for management of proceedings and post-petition payments.

Education

Associate of Science - Information Technology

Erie Community College

High School Diploma - undefined

Grover Cleveland High School

Bachelor of Science - Criminal Justice

Arizona State University
Tempe, AZ
05.2023

Skills

  • Best practices and standards People Skills
  • Decision-making Relationship Building
  • Leadership Time Management
  • Organizational skills Troubleshooting
  • Technical Skills
  • Windows OS 7& 10, Mac OS, Word 2000-2016, Excel, PowerPoint, MS Teams, Adobe DC Pro, Citrix, RAPPS, MS Office, Outlook 365, VMware, Pulse Secure VPN, Cisco Any Connect, Linux, DNS, TCP/IP, SCCM Lite, MS SQL Windows server, Lotus notes, ADHOC, Java Script, Visual Basic, MS Visual studio, , Azure

Timeline

EXPERIENCE , Senior IT Analyst

IBM/ Zones Infrastructure
02.2020 - 08.2022

Motor Vehicle Operator

Uber Transportation
03.2018 - Current

Senior Operation Analyst

US Tech Solutions/HSBC
02.2018 - 03.2019

Bergmann
09.2014 - 03.2017

Associate of Science - Information Technology

Erie Community College

High School Diploma - undefined

Grover Cleveland High School

Bachelor of Science - Criminal Justice

Arizona State University

Similar Profiles

CREATE PROFILE