Carlisha Serrano
Verona,Pa
Summary
Experienced Office Management and Administration Professional experienced in optimizing productivity, efficiency and service quality in diverse environments. Strong leadership skills demonstrated through effective coordination, enhancing efficiency and driving sales growth. Highly dependable, ethical and reliable leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
24
24
years of professional experience
Work History
Fresh Item Management Coordinator
Giant Eagle Inc.
08.2018 - Current
- Manage a production planning software system that allows the stores to produce accurate amounts needed to get through demand for perishable items
- Ensure data to production sheets is accurate for production planning
- Coordinate with fresh item line of businesses for correct results needed for production planning
- Manage daily minimums for production planning in fresh item categories such as Deli, Meat, Prep Foods and Bakery
- Manage store requests to make sure stores have correct items to produce as well as removing items not needed to reduce waste
- Ensure all promotional Ad items are accurate on production sheets
- Add secondary displays to encourage increased sales throughout the business
- Communicate with coworkers efficiently to keep tasks on schedule
- Generate weekly and monthly reporting needed through Power BI and pull data and compress into Excel spreadsheets to get known loss
Supervisor Satellite Office Coordinator
Medac Anesthesia Inc.
05.2017 - 08.2018
- Ensure all patient charts are complete for scanning
- Process patient anesthesia records
- Scan in charges to main office to ensure billing done in timely manner
- Process payroll and time off
- Coordinate staffing and coverage needed
- Investigate missing information such as attending and referring doctors needed for billing
- Coordinate with anesthesia doctors and staff to get billing processed in a timely manner
- Meet with billing staff monthly to discuss process changes need to make process billing smoother and more efficiently
Insurance Verification & Benefits Coordinator
Reproductive Health Specialists
06.2016 - 04.2017
- Verify patients insurance with Insurance providers before appointment
- Document appropriately insurance coverage in IVF
- Counsel patient on coverage details of payment required at time of service
- Estimate payments due for Ultrasounds and Analysis' thru Navinet to prepare patients prior to procedure of financial responsibility
- Check patients in and out timely for appointments and discharge
- Collect Copayment and estimated deductible amount due at time of visit
- Schedule next follow up appointments with MD for Bloodwork and Ultrasounds
- Fax Analysis and Ultrasounds to ordering MD office for review
- Answer and transfer phone calls to coordinator or RN's
Surgery Scheduler Outpatient Cardiology
UPMC Presbyterian
06.2015 - 05.2016
- Assist patient with Scheduling Outpatient follow up appointment with Cardiology Physicians
- Verify Patient benefits for Continuity of Care
- Reschedule patients surgery dates as needed due to physician schedule changes and or patients' needs
- Coordinate physicians schedules with Nurses
- Upload physicians schedules into Epic for scheduling
- Correspond with cardiac services to assist patient in scheduling echocardiograms, stress tests and other cardiology testing needed
- Enter and collect copays into UPAY system
- Check patients out in Epic as leaving cardiology appointments
Clinical Patient Service Representative
Walgreens Home Infusion Pharmacy
01.2007 - 04.2015
- Actively support Pharmacist in daily Rx refill orders
- Established relationships with patients and refill supplies for Enteral therapy needed in the home
- Provides support to get proper clinical patient documentation to support billing department to ensure proper payment
- Coordinate with Nursing and Dietitian to make sure patients meet insurance and Medicare guidelines for proper authorization from insurance is in place
- Correspond with Pharmacist about patient labs results needed
- Call Lab Facilities and Nurse agencies for patient info
- Distributing lab results to doctors' offices
- Process and packaging pharmacy supplies for patients on service
- Distribute delivery log to each team for delivery confirmation
- Assigned discharge charts to proper location and pulling storage charts for pickup
Chart Analyst
Forbes Hospice
11.2005 - 01.2007
- Assembled and organizing Hospice charts
- Answering multi-phones
- Analyze and enter visiting orders in computer for staff visiting patients
- Audit chart to ensure nurses, Home Health Aides, and social workers follow visit orders
- Establish relationships with facilities for vital documentation needed to continue patient care
Medical Records Clerk/EAD Specialist
Mercy Hospital of Pittsburgh
04.2001 - 10.2005
- Combining and merging of patients medical record number and changing patients medical chart to the correct number
- Enter in charges for the department of Emergency for billing
- Distribute medical transcripts to various floors and file in patients record
- Retrieve and assemble patients chart
- Locate and assemble Emergency room reports
- Retrieve and correspond medical information to doctors, nurses, and specialists as requested
- Responsible for retrieval and recovery of discharged records from hospital floors
- Answer and direct multiple telephone lines in fast-paced environment
- Assist the medical records department in various training of office duties and software applications
- Gained valuable medical terminology while working in the medical records department
Education
Diploma - Career Studies
Woodland Hills High School
01.1997
Skills
- Windows 2000
- Microsoft Office
- Microsoft Word
- Excel
- Protouch
- Invision
Ras
- Document Viewer
- Pharmed
- IEmphsys
- MRO
- Epic
- EIVF
- Power BI
- Periscope
- Invafresh
- Scheduling
- Customer Service
Timeline
Fresh Item Management Coordinator
Giant Eagle Inc.
08.2018 - Current
Supervisor Satellite Office Coordinator
Medac Anesthesia Inc.
05.2017 - 08.2018
Insurance Verification & Benefits Coordinator
Reproductive Health Specialists
06.2016 - 04.2017
Surgery Scheduler Outpatient Cardiology
UPMC Presbyterian
06.2015 - 05.2016
Clinical Patient Service Representative
Walgreens Home Infusion Pharmacy
01.2007 - 04.2015
Chart Analyst
Forbes Hospice
11.2005 - 01.2007
Medical Records Clerk/EAD Specialist
Mercy Hospital of Pittsburgh
04.2001 - 10.2005
Diploma - Career Studies
Woodland Hills High School
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