Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Carlisha Watlington-Holivay

Carlisha Watlington-Holivay

Gulf Breeze,FL

Summary

Results-driven Healthcare Administrator with over 15 years of experience in optimizing operations and enhancing patient care in high-growth medical environments. Successfully led initiatives that improved operational efficiency by 30%, reduced costs by 25%, and increased patient satisfaction scores by 20%. Proven track record in strategic planning, program management, and compliance, supported by an MBA in Health Care Administration and PMP certification. Committed to driving excellence in healthcare delivery while ensuring regulatory compliance and superior patient experiences.Clearance.

Overview

8
8
years of professional experience
1
1
Certification
8
8
years of post-secondary education

Work History

Assistant Dept. Head of Rehabilitation Services

Department Of Defence
05.2023 - Current
  • Directs the operations and strategic planning of patients/customers services, human resources, and financial management for the Surgical Service Department of over 200 staff.
  • Assists with program development pursuing opportunities consistent with the business plan and operational support needs with the participation and support of the Chief Operating Officer.
  • Provided fiscal oversight of the rehabilitation services together with the Director of Surgery and was solely responsible for the day-to-day clinical operations.
  • Cross-functional collaborated with interdisciplinary teams to compare financial analysis and identify opportunities to reduce expenses and/or increase revenue.
  • Managed office operations and administrative functions, including procurement of approved contracted vendors, equipment maintenance, and resource management.
  • Reviewed and confirmed compliance with all departments, agency, and governmental policies and procedures.
  • Coordinated with Uniformed Services University to provide educational walkthrough Rehab services to over 200 underprivileged youth.
  • Facilitated a train-the-trainer program, training over 50 employees on new military electronic health records system on three military installations.



Clinic Administrator

Department of Defense
09.2022 - 04.2023
  • As Senior Clinic Administrator, prepared and submitted daily, weekly, and monthly unit reports, effectively monitoring performance for executive leadership.
  • Directly accountable for the health, morale, welfare, teaching, coaching, and mentoring 85 personnel of interdisciplinary teams, equipment valuing $4M and health policies.
  • As Acting Assistant Department Supervisor at Walter Reed National Military Medical Center, led military personnel and 10 civilian PTAs, assisting with daily clinical tasks and achieving a 100% patient satisfaction rate..
  • Facilitated communication and conflict resolution among three clinics, relaying critical supply chain information to the business manager and Department Service Chief, ensuring adherence to quality assurance, regulatory standards, and patient-centered care.
  • Managed inventory of over $4M in equipment with zero loss or damage, enhancing team readiness and operational capability.
  • Maintained Infection Control SOP and Command Tracer records in the Surgical Services Department, ensuring 100% Joint Commission compliance and zero patient safety incidents.
  • Collaborated on organizational goals and educated 85 personnel on installation resources, enhancing overall knowledge and awareness.
  • Mentored Phase 2 Physical Therapy Technician and LPN students during clinical rotations, facilitating hands-on training and achieving a 100% graduation rate.

Director of Executive Support

Department of Defense
10.2021 - 08.2022
  • Provided administrative support to 50+ executives and medical providers in the military healthcare system across four states, enhancing operational efficiency.
  • Coordinated 30+ strategic meetings and conferences annually, streamlining logistics to enhance collaboration and decision-making.
  • Managed sensitive information for 100+ personnel records and financial data, ensuring confidentiality and safeguarding organizational integrity.
  • Organized 1,000+ electronic and physical files for executive officers, ensuring efficient record keeping and enhancing project coordination.
  • Managed office operations for a team of 20, overseeing supply procurement and logistics, resulting in a 30% increase in operational efficiency.
  • Drafted and edited 200+ documents for executive officers, ensuring 100% adherence to formatting and enhancing clarity.

Clinic Administrator of Rehab Services

Department of Defense
01.2019 - 10.2021
  • Led personnel and administrative management for an organization of 250, driving effective change management initiatives.
  • Developed and implemented onboarding and mentorship programs for 100+ new employees, improving efficiency and retention.
  • Managed personnel placement for 50+ employees, enhancing performance metrics by 30% through effective oversight.
  • Administered clinic policies for 50+ employees, balancing advocacy and operations to boost stakeholder engagement by 40%.
  • Developed KPIs to streamline check-in/out processes for the Physical Therapy Clinic, ensuring 100% accountability for treatment notes and accurate billing for 200+ patients monthly.
  • Implemented a proactive plan that reduced no-show rates to under 1%, the lowest among 60 departments, by enhancing appointment management with reminders and rescheduling.
  • Optimized 35+ provider templates in MHS Genesis for Rehabilitation Services, achieving 100% patient satisfaction in appointment availability.
  • Led 10+ focus group meetings with the Command Tracer Team to gather feedback, providing solutions that improved command climate and employee satisfaction.
  • Facilitated hospital staffing changes, creating 15+ on-the-job training opportunities for staff advancement.
  • Analyzed data from 500+ personnel records to identify issues, developing recommendations that improved personnel policies and increased employee retention by 20%.

Physical Therapy Technician

Department of Defense
12.2016 - 01.2021
  • Supported rehabilitation for 10,000+ patients annually, including Active Duty and military families, with zero complications in Outpatient and 5,000+ post-surgical, oncology, pediatrics, and ICU patients in Inpatient Physical Therapy.
  • Trained 50+ employees on maintaining $1M in healthcare technology per manufacturer guidelines, achieving zero equipment downtime.
  • Developed a temperature tracking system and cleaning schedules for 100% of clinic equipment, resulting in zero injuries and cross-contamination cases for patients and staff.
  • Partnered with the Infection Control Officer to implement a $2M clinical equipment maintenance plan, achieving zero patient safety reports and improving equipment longevity.

Education

MBA - Health Administration

American Public University System
Charles Town, WV
01.2021 - 10.2023

Bachelor of Science - Exercise Science

Pfeiffer University
Misenheimer, NC
08.2011 - 08.2016

Skills

  • Microsoft Office
  • Microsoft Teams
  • MHS Genesis
  • Microsoft Project
  • Agile
  • Jira
  • Google Drive
  • EPIC
  • Zoom
  • Adobe Pro
  • Microsoft Excel

Certification

  • PMP - Project Management Professional

Timeline

Assistant Dept. Head of Rehabilitation Services

Department Of Defence
05.2023 - Current

Clinic Administrator

Department of Defense
09.2022 - 04.2023

Director of Executive Support

Department of Defense
10.2021 - 08.2022

MBA - Health Administration

American Public University System
01.2021 - 10.2023

Clinic Administrator of Rehab Services

Department of Defense
01.2019 - 10.2021

Physical Therapy Technician

Department of Defense
12.2016 - 01.2021

Bachelor of Science - Exercise Science

Pfeiffer University
08.2011 - 08.2016

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Carlisha Watlington-Holivay