Carlisha Zabriskie
Little Rock,AR
Summary
- Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Experience
Alorica
Irvine, California
10.2024 - Current
- Developed strategies to improve overall customer service experience.
- Analyzed customer feedback to develop strategies for improving customer service experience.
- Conducted research into medical terminology related to healthcare claims processing activities.
- Provided patient advocacy services to individuals and families with healthcare needs.
- Developed and implemented individualized care plans for patients in need of assistance.
- Coordinated with physicians, nurses, and other members of the healthcare team to ensure best outcomes for patients.
- Assisted patients in navigating their insurance coverage options and understanding their benefits.
- Collaborated with public health organizations to provide preventive care services to underserved communities.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Worked with cross-functional teams to achieve goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Deli/Bakery Associate
Walmart
Saint Augustine
03.2023 - 09.2024
- Performed routine maintenance tasks on bakery equipment such as cleaning, lubricating parts.
- Ensured compliance with health regulations related to food handling and storage.
- Stocked shelves with freshly-baked items as needed throughout day.
- Operated ovens, mixers, sheeters, cutters, and other bakery equipment.
- Trained new employees in proper bakery procedures and techniques.
- Greeted customers, provided excellent customer service, and answered questions regarding deli products.
- Followed all safety regulations when handling knives or operating machinery such as slicers or grinders.
- Performed daily opening and closing duties such as cleaning up spills, sanitizing surfaces.
- Operated slicers, scales, wrappers, grinders, and other equipment to prepare food items for sale.
- Resolved customer complaints promptly in a courteous manner in order to ensure customer satisfaction.
- Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
Sales Associate
Racetrac
Saint Augustine
05.2022 - 07.2024
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Attended weekly team meetings to review performance goals and objectives.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Answered incoming telephone calls to provide store, products and services information.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Balanced daily transactions on a computerized point-of-sale system.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Answered customer questions and provided store information.
- Worked closely with front-end staff to assist customers.
Sales Associate
Dollar General
Saint Augustine
11.2022 - 03.2023
- Cash people out, stock, bag, rotate food, clean, do freight
- Assisted customers with locating items
- Handled returns and exchanges
- Restocked shelves
- Kept store clean
- Served as team lead
- Provided a quick and exceptional customer experience
- Maximized sales transactions.
Production Worker
The Spice and Tea Exchange
Saint Augustine
10.2022 - 11.2022
- Inspected product quality prior to packaging and shipment.
- Provided assistance in loading and unloading containers onto trailers for transport.
- Assisted in setting up production lines for manufacturing processes.
- Inspected finished products for quality assurance.
- Trained new employees on proper use of packaging equipment and safety protocols.
- Collaborated with team members to meet daily production goals.
- Labeled packages with barcodes, weight, and other information.
Customer Service
ROI Call Center Solutions
American Fork, UT
05.2017 - 09.2020
- Provide customers with world-class support.
- Answer phone calls.
- Put data in the computer
- Give people a survey about there experience with us.
- Maintained high standards of customer service.
- Provided customer service to ensure customer satisfaction.
- Provided excellent customer service to library patrons.
- Resolved customer service issues as needed.
Manager
McDonald
Payson, UT
01.2013 - 06.2016
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Created monthly reports for senior management summarizing operational performance metrics.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Ensured compliance with industry regulations and company policies.
- Established processes to ensure efficient workflow throughout the organization.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Provided leadership during times of organizational change or crisis situations.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Monitored store operations to ensure compliance with company policies and procedures.
- Ensured compliance with food safety regulations and quality standards.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Reviewed security footage regularly for suspicious activities or theft attempts.
- Provided coaching and guidance to team members when necessary to improve performance.
Education
High School Diploma -
Penn Foster High School
Scottsdale, AZ07-2024
Skills
- Customer Service
- Fast Learner
- Hard Worker
- Fast food
- Mutitasker
- Handling money
- Understanding
- Promising
- Outrageous
- Retail
- Communicative
- Food Safety
- Math
- Retail Sales
- Basic Math
- Food Preparation
- Cleaning Experience
- Food Service
- Kitchen Experience
- Computer Skills
- Food Production
- Driving
- Food Handling
- Kitchen Management Experience
- Cooking
- Restaurant Experience
- Cash handling
- Guest services
- Cashiering
- Culinary Experience
- Serving Experience
- Banquet Experience
- Communication skills
- Warehouse distribution
- Warehouse management
- Leadership
- Call center
- Management
- Cash register
- Retail sales
- Freight
- Phone etiquette
- Hotel experience
- Quality Control
- Appointment Scheduling
- Product Knowledge
- Complaint resolution
- Data Entry
- Inbound and Outbound Calling
- Follow-up skills
- Computer Proficiency
- Payment Processing
- Credit card payment processing
- Microsoft Excel
- Conflict Resolution
- Staff Training
- Active Listening
- Call Center Operations
- Problem Resolution
- Technical Support
- Customer Relations
Certification
- Food Handler Certification
- Driver's License
- Driver's License, 05/01/19, 05/01/25
Assessments
- Delivery driver, Proficient, 10/01/22, Interpreting instructions or signs and solving problems
- Retail customer service, Proficient, 12/01/21, Responding to customer situations in a retail setting
- Cleaner fit, Proficient, 11/01/21, Measures the traits that are important for successful cleaners
- Security guard skills, Proficient, 10/01/22, Assessing risks, enforcing security standards, and handling complaints
- Food service: Customer situations, Proficient, 10/01/22, Identifying and addressing customer needs in a food service setting
- Work style: Reliability, Proficient, 11/01/21, Tendency to be reliable, dependable, and act with integrity at work
Timeline
Customer Service Experience
Alorica
10.2024 - Current
Deli/Bakery Associate
Walmart
03.2023 - 09.2024
Sales Associate
Dollar General
11.2022 - 03.2023
Production Worker
The Spice and Tea Exchange
10.2022 - 11.2022
Sales Associate
Racetrac
05.2022 - 07.2024
Customer Service
ROI Call Center Solutions
05.2017 - 09.2020
Manager
McDonald
01.2013 - 06.2016
High School Diploma -
Penn Foster High School
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