Carlisia Abrams
Jersey City,NJ
Summary
Skilled HR professional with over 5 years of experience in Benefits Administration. Skilled in Benefits Enrollment, Compliance Requirements, Audits (record keeping and documentation) and Payroll Support. A progressive thinker with demonstrated ability to manage multiple tasks in a changing environment.
Overview
10
10
years of professional experience
Work History
Human Resources Benefits Administrator
Conduent HR Services
08.2018 - Current
- Enhanced employee benefits satisfaction by effectively managing and administering various benefit programs.
- Streamlined benefits enrollment process for new hires, ensuring timely and accurate registration.
- Reduced benefits cost by conducting regular audits and identifying discrepancies in billing and coverage.
- Improved employee understanding of benefits offerings through clear communication materials and informative presentations.
- Managed the annual open enrollment process, ensuring a smooth and efficient experience for all employees.
- Assisted employees with complex benefits-related issues, resolving concerns quickly and professionally.
- Coordinated leaves of absence in accordance with FMLA guidelines, providing support for employees during challenging times.
- Analyzed benefit plan utilization data to identify trends and opportunities for improvement.
- Ensured accuracy of all benefit-related data in HRIS system, minimizing errors that could impact employees'' coverage or eligibility.
- Oversaw COBRA administration tasks including notifications, enrollments, and terminations in compliance with applicable laws.
- Maintained compliance with federal regulations regarding employee benefits, avoiding costly penalties or legal issues.
- Addressed any discrepancies found during reconciliation processes between carrier invoices and payroll deductions.
- Serve as primary contact for plan vendors and third party administrators.
- Reviewed benefits paperwork for accuracy and completeness.
Sales Consultant
AT&T
12.2013 - 06.2018
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
Education
Bachelor of Science - Psychology
Saint Peter's University
Jersey City, NJ05.2028
High School Diploma -
Zeeburg High School
Georgetown, Guyana09.2006
Skills
- Benefits Administration Expertise
- Leave of Absence Coordination
- Healthcare Benefits Management
- Regulatory Compliance Knowledge
- Strong analytical skills
- Enrollment procedures
- Provider Relations
- Payroll support
- Effective Communication
- Compliance Reporting
- Problem-Solving
- Microsoft Office (Word, Excel, Powerpoint)
Timeline
Human Resources Benefits Administrator
Conduent HR Services
08.2018 - Current
Sales Consultant
AT&T
12.2013 - 06.2018
Bachelor of Science - Psychology
Saint Peter's University
High School Diploma -
Zeeburg High School
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