Carlisia Abrams
Jersey City
Summary
Skilled HR Professional with over 7 years of experience in Benefits Administration. Strong foundation in employee benefits management, including health insurance and retirement plans. Skilled in handling benefits enrollment, maintaining accurate records, and providing responsive support to employees. Committed to ensuring a smooth benefits experience for employees while supporting overall HR operations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Human Resources Benefits Administrator
Conduent HR Services
08.2018 - Current
- Benefit Plan administration: Managing the day to day operations of employee benefit plans, including health insurance, dental, vision, life insurance, retirement plans, flexible spending accounts and more.
- Streamlined benefits enrollment process for new hires, ensuring timely and accurate registration.
- Improved employee understanding of benefits offerings through clear communication materials and informative presentations.
- Managed the annual open enrollment process, ensuring a smooth and efficient experience for all employees.
- Assisted employees with complex benefits-related issues, resolving concerns quickly and professionally.
- Ensured accuracy of all benefit-related data in HRIS system, minimizing errors that could impact employees'' coverage or eligibility.
- Oversaw COBRA administration tasks including notifications, enrollments, and terminations.
- Serve as a point of contact for plan vendors and third party administrators.
- Reviewed benefits paperwork for accuracy and completeness.
- Life Insurance and Death claims processing.
Sales Consultant
AT&T
12.2013 - 06.2018
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
Education
Bachelor of Science - Human Resources Management
Saint Peter's University
05.2027
High School Diploma -
Zeeburg High School
09.2006
Skills
- Employee Benefits Administration
- Benefits Enrollment and Eligibility Management
- Health Insurance Plans (HMO, PPO, HDHP)
- Retirement Plans (401K)
- COBRA, FMLA, HIPAA Compliance
- Leave of Absence Policies
- HRIS (Workday)
- Issue resolution and troubleshooting
- Employee Support and Education on Benefits
- Responding to benefits inquires and escalations
- Vendor and third party administrator coordination
- Written and Verbal communication skills
- Open Enrollment Support and Execution
- Records Management and Documentation
Certification
Compensation and Benefits HRCI I January 2025
- Benefits Types
- Total Rewards
- Compensation Strategy
- Pay Systems
Workday Certification Workday Inc. I February 2025
- Workday Reporting
- Workday Software
- Workday Terminology
- Business Process
Timeline
Human Resources Benefits Administrator
Conduent HR Services
08.2018 - Current
Sales Consultant
AT&T
12.2013 - 06.2018
High School Diploma -
Zeeburg High School
Bachelor of Science - Human Resources Management
Saint Peter's University
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