Carlisia Mukes
Jacksonville,FL
Summary
Dynamic leader with proven customer service and team leadership skills honed at Waffle House Incorporated. Excelled in problem-solving and cash handling, enhancing customer satisfaction and team efficiency. Trained employees, streamlined operations at WingStop Restaurant, and resolved technical issues, significantly boosting productivity. Achieves remarkable results by actively listening and applying critical thinking.
Overview
10
10
years of professional experience
Work History
Cashier Team Lead
Wingstop Restaurant
06.2024 - Current
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Communicated with customers and team members to solve problems.
- Handled cash with high accuracy and took care to check bills for fraud.
- Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
- Quickly and accurately counted drawers at start and end of each shift.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Relief Manager
Waffle House
08.2014 - 09.2024
- Trained new team members on company policies, procedures, and best practices, ensuring consistent service quality.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Monitored working environment, making sure it was always safe, positive setting for all employees.
- Provided constructive feedback to workers, which improved morale, and boosted efficiency.
- Streamlined operational procedures to increase employee productivity and overall efficiency.
- Addressed any technical issues quickly and efficiently, minimizing downtime and ensuring a positive customer experience.
- Ensured a clean and well-organized store environment for an improved shopping experience.
Education
Bachelor of Arts - Criminal Justice
Edward Waters College
Jacksonville, FL06-2018
Skills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
Timeline
Cashier Team Lead
Wingstop Restaurant
06.2024 - Current
Relief Manager
Waffle House
08.2014 - 09.2024
Bachelor of Arts - Criminal Justice
Edward Waters College
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