Carliss Patrick
Mount Vernon
Summary
Dynamic professional with a proven track record in project oversight and effective communication, notably at Nordstrom. Skilled in purchase orders and customer relations, I excel in revitalizing customer satisfaction and streamlining operations. Demonstrated ability to manage schedules and resolve complaints, enhancing team productivity and fostering positive professional relationships.
Overview
2025
2025
years of professional experience
Work History
Cosmetic Bag Producer and Distributor
Living Libations
- Maintained project costs through careful budgeting and monitoring of expenditures.
- Coordinated with vendors to obtain supplies needed for products at best value for money.
- Create unique cosmetic bags by hand in a variety of sizes and styles based on customer's purchase orders.
- Package and ship orders in a timely manner.
Online Etsy Vintage Reseller
Self
02.2008 - Current
- Procure items, take thoughtful photos and create listings to sell items for a profit.
- Created clear, precise and properly detailed product and service information on company website.
- Resolve customer disputes courteously to enhance customer satisfaction.
- Utilized analytic tools to optimize product listings and improve customer experience.
- Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
- Managed product returns and exchanges to maintain customer satisfactions and minimize losses.
Administrative Assistant
Nordstrom
02.2000 - 03.2006
- Provide overall administrative support to two national kidswear buyers.
- Prepare, execute and track a large volume of merchandise purchase orders.
- Extensive communication with merchandise vendors to ensure orders were filled correctly and shipped according to set procedures.
- Communication with Nordstrom distribution centers regarding status and changes to orders.
- Communication with department managers in 49 national stores regarding claims, recalls, updates, questions and issues.
- Use of Nordstrom software systems to enter, track, edit and close merchandise purchase orders.
- Execution of miscellaneous projects as requested by supervisors.
- Use of Microsoft Excel to create purchase order templates and manage various monthly/weekly reports.
- Use of Microsoft Outlook to create and respond to emails, schedule appointments, track tasks and compile contact information.
- Mentoring and training new employees on internal operations and systems.
- General administrative tasks including sending/receiving mail, answering phones and filing.
Sales Associate and Stockperson
Nordstrom Rack
09.1998 - 02.2000
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Performed cash, card, and check transactions to complete customer purchases.
- Managed efficient cash register operations.
Co-Manager
London Fog Factory Outlet
08.1997 - 09.1998
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Approved regular payroll submissions for employees.
- Performed regular reviews assessing each employee's performance and developed improvement plans.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
Advanced Paralegal Certificate - Paralegal Studies
Edmonds Community College
Lynnwood, WA06-2020
Bachelor of Arts - Pre-Law
Central Washington University
Lynnwood, WA06-2004
Skills
- Schedule management
- Effective communication
- Project oversight
- Purchase orders
- Complaint resolution
- Customer relations
- Typing [number] wpm
- Retail sales customer service
- Positive and professional
- Clerical support
- Paperwork processing
Timeline
Online Etsy Vintage Reseller
Self
02.2008 - Current
Administrative Assistant
Nordstrom
02.2000 - 03.2006
Sales Associate and Stockperson
Nordstrom Rack
09.1998 - 02.2000
Co-Manager
London Fog Factory Outlet
08.1997 - 09.1998
Cosmetic Bag Producer and Distributor
Living Libations
Advanced Paralegal Certificate - Paralegal Studies
Edmonds Community College
Bachelor of Arts - Pre-Law
Central Washington University
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