Carlissa Fletcher
Streetsboro,OH
Summary
Accomplished professional with a proven track record in customer service and bookkeeping, notably at Midwest Home Health Care. Expert in debt recovery strategies and maintaining high-volume call center efficiency. Excelled in enhancing billing accuracy and fostering positive customer relations, achieving significant improvements in payment collection and customer satisfaction. Including a strong foundation in accounting practices, including accounts payable, accounts receivable, and financial reporting. Proven ability to work collaboratively within teams to achieve business goals while adapting to changing needs. Known for reliability, efficiency, and excellent communication skills. Skilled in using accounting software, handling financial records, and ensuring compliance with industry standards.
Overview
5
5
years of professional experience
Work History
Accounting Assistant
Midwest Home Health Care
10.2023 - Current
- Maintained confidentiality of sensitive financial information through proper storage and secure disposal methods.
- Maintained strong relationships with insurance representatives, facilitating open communication channels and prompt issue resolution.
- Expedited payment collection by submitting clean claims within specified timeframes to prevent delays in reimbursement.
- Enhanced team efficiency with thorough training on new billing software systems.
- Collaborated with healthcare providers to obtain necessary documentation for accurate claim submissions.
- Ensured compliance with all HIPAA guidelines while managing sensitive patient data throughout the billing process.
- Improved billing accuracy by meticulously reviewing and correcting Medicaid claims before submission.
- Provided exceptional customer service, addressing inquiries related to payment status or transaction details promptly.
Office Assistant
T.R. Fields
09.2022 - 01.2023
- Collected documentation such as witness statements, video recordings and photographs to support case findings.
- Stayed in open communication with supervisors to maintain operational safety and submit timely reports.
- Produced professional reports outlining findings of cases, expenses incurred and any important incidents.
- Exceeded client expectations by delivering comprehensive reports detailing case findings and recommendations in a timely manner.
- Conducted comprehensive background checks on applicants as part of security clearance procedures for sensitive roles.
Debt Collector
National Enterprise Systems
12.2021 - 11.2022
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
Customer Service Representative
Accenture
03.2020 - 10.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
Education
High School Diploma -
Streetsboro High School
Streetsboro, OH05-2015
Skills
- Customer service
- Positive attitude
- Bookkeeping
- Debt recovery strategies
- Customer relations
- Proficiency in Software: UHC, Medicaid and Care Source
- Microsoft outlook
- Performance metrics
- Order management
- Call handling techniques
- Empathy and patience
- High-volume call centers
- Documentation and reporting
Timeline
Accounting Assistant
Midwest Home Health Care
10.2023 - Current
Office Assistant
T.R. Fields
09.2022 - 01.2023
Debt Collector
National Enterprise Systems
12.2021 - 11.2022
Customer Service Representative
Accenture
03.2020 - 10.2021
High School Diploma -
Streetsboro High School
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