Carlissa Maiden
Greensboro,United States
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
9
9
years of professional experience
Work History
Office Manager
Global Insurance And Tax
01.2017 - Current
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Reduced client tax liabilities through diligent research and application of applicable tax laws.
- Enhanced client satisfaction by providing accurate and timely tax preparation services.
- Examined accounts and records and computed tax returns according to prescribed rates, laws and regulations.
Administrative Assistant
America's Car-Mart
09.2023 - 02.2024
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Enhanced customer satisfaction by promptly addressing billing inquiries and resolving discrepancies.
- Contributed to successful audits by maintaining thorough records of financial transactions within the dealership.
- Liaised between customers and insurance companies to facilitate smooth processing of claims following accidents or other incidents involving dealership cars.
- Increased efficiency in communication among departments by serving as a central point of contact for billing-related matters.
Remote Customer Care
AT&T
02.2021 - 08.2023
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Enhanced company reputation through excellent customer service and professional demeanor.
- Streamlined communication between departments for efficient problem resolution.
- Managed high call volumes with exceptional time management and multitasking skills.
- Provided outstanding support during peak periods, ensuring all customers received prompt attention.
- Contributed to team efforts in exceeding monthly sales targets through upselling products and services when appropriate.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Home Health Aide
Ability Alliance
05.2015 - 02.2021
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Managed complex wound care under the supervision of a registered nurse, facilitating timely healing processes.
Education
High School Diploma -
Akron High School
Akron, AL05.2003
Skills
- Operations Management
- Staff hiring
- Expense Reporting
- Employee Supervision
- Scheduling
- Invoice Processing
- Patient transportation
- Behavioral Management
- Care plan assessment
- Customer service and care
- Customer care standards
Timeline
Administrative Assistant
America's Car-Mart
09.2023 - 02.2024
Remote Customer Care
AT&T
02.2021 - 08.2023
Office Manager
Global Insurance And Tax
01.2017 - Current
Home Health Aide
Ability Alliance
05.2015 - 02.2021
High School Diploma -
Akron High School
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