Summary
Overview
Work History
Education
Skills
Timeline
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Carlissa Smallin

Tellico Plains,TN

Summary

Dynamic Kennel Manager with expertise in animal care and customer relations at The Pup Tent Boarding and Grooming. Enhanced hygiene standards and streamlined record-keeping, significantly improving operational efficiency. Demonstrated problem-solving abilities and professionalism while implementing safety protocols and fostering positive client interactions, ensuring a safe and welcoming environment for pets and their owners.

Overview

6
6
years of professional experience

Work History

Kennel Manager

The Pup Tent Boarding and Grooming
02.2021 - Current
  • Conducted facility tours for potential clients, showcasing the high-quality services provided at the kennel.
  • Ensured cleanliness of facilities by establishing a rigorous cleaning schedule, improving overall hygiene levels.
  • Managed inventory to ensure adequate supplies, effectively reducing costs and waste.
  • Streamlined record keeping for better tracking of daily activities and animal health data.
  • Oversaw care, grooming and medication of pets during temporary kennel stays.
  • Enhanced animal care standards through regular monitoring and updating of health protocols.
  • Cared for animals for up to Number nights during owner absences.
  • Implemented safety measures to minimize risks of accidents or injuries among staff members and animals.
  • Established emergency protocols for handling unforeseen situations involving animals or staff members efficiently.
  • Worked closely with local animal shelters and rescue organizations to coordinate adoptions or temporary housing arrangements.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Stayed overnight to ensure the animals were safe

Cashier

The Local Market
03.2021 - 04.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Processed refunds and exchanges in accordance with company policy.

Cashier

Save A Lot Grocery Store
02.2019 - 03.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Education

Diploma - General Studies

Penn Foster High School
Chandler, AZ
05.2020

Skills

  • Animal care expertise
  • Pet grooming techniques
  • Safety procedures
  • Animal behavior
  • Facility maintenance
  • Care management
  • Medical monitoring
  • Customer service
  • Problem-solving
  • Problem-solving abilities
  • Customer relations
  • Professionalism
  • Emergency response

Timeline

Cashier

The Local Market
03.2021 - 04.2022

Kennel Manager

The Pup Tent Boarding and Grooming
02.2021 - Current

Cashier

Save A Lot Grocery Store
02.2019 - 03.2020

Diploma - General Studies

Penn Foster High School

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Carlissa Smallin