Carlissa Smallin
Tellico Plains,TN
Summary
Dynamic Kennel Manager with expertise in animal care and customer relations at The Pup Tent Boarding and Grooming. Enhanced hygiene standards and streamlined record-keeping, significantly improving operational efficiency. Demonstrated problem-solving abilities and professionalism while implementing safety protocols and fostering positive client interactions, ensuring a safe and welcoming environment for pets and their owners.
Overview
6
6
years of professional experience
Work History
Kennel Manager
The Pup Tent Boarding and Grooming
Friendsville, TN
02.2021 - Current
- Conducted facility tours for potential clients, showcasing the high-quality services provided at the kennel.
- Ensured cleanliness of facilities by establishing a rigorous cleaning schedule, improving overall hygiene levels.
- Managed inventory to ensure adequate supplies, effectively reducing costs and waste.
- Streamlined record keeping for better tracking of daily activities and animal health data.
- Oversaw care, grooming and medication of pets during temporary kennel stays.
- Enhanced animal care standards through regular monitoring and updating of health protocols.
- Cared for animals for up to Number nights during owner absences.
- Implemented safety measures to minimize risks of accidents or injuries among staff members and animals.
- Established emergency protocols for handling unforeseen situations involving animals or staff members efficiently.
- Worked closely with local animal shelters and rescue organizations to coordinate adoptions or temporary housing arrangements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Stayed overnight to ensure the animals were safe
Cashier
The Local Market
Alcoa, TN
03.2021 - 04.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed refunds and exchanges in accordance with company policy.
Cashier
Save A Lot Grocery Store
Tellico Plains, TN
02.2019 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
Diploma - General Studies
Penn Foster High School
Chandler, AZ05.2020
Skills
- Animal care expertise
- Pet grooming techniques
- Safety procedures
- Animal behavior
- Facility maintenance
- Care management
- Medical monitoring
- Customer service
- Problem-solving
- Problem-solving abilities
- Customer relations
- Professionalism
- Emergency response
Timeline
Cashier
The Local Market
03.2021 - 04.2022
Kennel Manager
The Pup Tent Boarding and Grooming
02.2021 - Current
Cashier
Save A Lot Grocery Store
02.2019 - 03.2020
Diploma - General Studies
Penn Foster High School
Similar Profiles
Gerleisha ReedGerleisha Reed
Veterinary Assistant at Hidden Valley Animal Hospital, Boarding & GroomingVeterinary Assistant at Hidden Valley Animal Hospital, Boarding & Grooming
Jennie MyersJennie Myers
Manager and Groomer at T&B White Boarding and GroomingManager and Groomer at T&B White Boarding and Grooming
Peyton JanicePeyton Janice
Kennel Worker/Office Worker at Longview Boarding and GroomingKennel Worker/Office Worker at Longview Boarding and Grooming