Carlisse Riendeau
Jacksonville
Summary
Dynamic telecommunications professional with a proven track record at Baptist Medical Center, enhancing operational efficiency through strategic process improvements. Skilled in advanced telecommunications systems and adept at managing high-pressure situations, fostering strong client relationships, and ensuring compliance with industry regulations. Committed to continuous professional development and delivering exceptional customer service.
Overview
17
17
years of professional experience
Work History
Telecommunications
Baptist Medical Center
04.2013 - 11.2021
- Identified areas for improvement in telecommunications processes, recommending changes that led to improved efficiency.
- Supported ongoing professional development through active participation in industry seminars, workshops, and conferences focused on telecommunications trends.
- Ensured compliance with industry regulations by diligently adhering to established guidelines for telecommunications installations and modifications.
- Streamlined communication between departments by installing and maintaining efficient data networks and telecommunications systems.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Receptionist
Nimnicht Chevrolet
01.2016 - 01.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Corporate Switchboard Operator/Clerk/Typist
Blue Cross and Blue Shield
04.2005 - 03.2013
- Connected callers with appropriate professional, department, or business.
- Increased operational efficiency through proficient use of office equipment such as printers, copiers, scanners, and computers.
- Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.
- Eased workload for managers by taking on delegated tasks efficiently without compromising quality or attention to detail.
- Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
- Delivered exceptional customer service when interacting with clients, addressing their needs promptly, and professionally.
- Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.
Education
Associate of Arts - Early Childhood Education
Trinity Baptist College
Jacksonville, FL05-2022
Skills
- Advanced telecommunications
- Telecommunications networks
- Telecommunications engineering
- Telecommunications systems
- Proficient in telecommunications operations
Timeline
Receptionist
Nimnicht Chevrolet
01.2016 - 01.2020
Telecommunications
Baptist Medical Center
04.2013 - 11.2021
Corporate Switchboard Operator/Clerk/Typist
Blue Cross and Blue Shield
04.2005 - 03.2013
Associate of Arts - Early Childhood Education
Trinity Baptist College
Similar Profiles
Deberah LindseyDeberah Lindsey
Patient Care Technician at Baptist Health System-Baptist Medical CenterPatient Care Technician at Baptist Health System-Baptist Medical Center
Maribel CortezMaribel Cortez
Wound Care and Ostomy Nurse at Baptist Health System-Baptist Medical CenterWound Care and Ostomy Nurse at Baptist Health System-Baptist Medical Center
Vanessa JamesVanessa James
Patient Care Assistant at Baptist Health System-Baptist Medical CenterPatient Care Assistant at Baptist Health System-Baptist Medical Center
Melissa JenkinsMelissa Jenkins
Family Nurse Practitioner at Baptist Medical Center/Baptist NeurosurgeryFamily Nurse Practitioner at Baptist Medical Center/Baptist Neurosurgery
Alexis GoldbergAlexis Goldberg
Account Executive at Jacksonville SharksAccount Executive at Jacksonville Sharks