Carlita Allen
Littleton,Co.
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
Work History
Team worker
Natural Grocers
07.2024 - Current
- Greeting customers
- Answers customer requests
- Cashier
- Stocking
- Cleaning
Customer Service
Insight EyeCare Center
07.2022 - 07.2024
- Greeting patients
- Answering calls and scheduling appointments for 3 doctors
- Verifying insurance and explaining benefits and policies
- Selling contacts and vitamins
- Checking out/ Billing Claims
- Ensuring our Reps are comfortable when they visit
- Dispensing contacts and glasses
- Followed HIPPA guidelines
Tech Support Level 3
Comcast Business
03.2020 - 07.2022
- Taking incoming calls from business owners who have lost power, billing inquiries, or technical issues
- Assisted in self guided resolutions when possible
- Used multiple tools and systems to also reconnect internet and phones
- Took Payments and communicated contract renewals
- Effectively communicated policies and procedures to client
- Achieved monthly goals and metrics
- Actively participated in all training activities
Customer Service
Insight EyeCare Center
08.2018 - 03.2020
- Greeting Patients
- Answering calls and scheduling appointments for 3 doctors
- Verifying insurance and explaining benefits and policies
- Selling contacts and vitamins
- Checking out/ Billing Claims
- Ensuring our Reps are comfortable when they visit
- Dispensing contacts and glasses
- Followed HIPPA guidelines
Insurance Qualification Specialist
Apria Healthcare
04.2012 - 07.2018
- Reviewed and processed Prior Auth Requests
- Follow up on pending and denied requests
- Verified Insurance and covered benefits in a timely manner
- Developed and maintained relationships with G tube Patients
- Incoming and outgoing calls to refill food and g tube supplies
- Input new customer information
- Knowledgeable in medical terminology and medical coding
- Maintain professional relationships with doctors and payers
- Experience with referrals
Education
Medical Assistant Certificate -
Concorde Career College
Denver05-2005
Skills
- Independent worker
- Team Player
- Organized
- Problem Solving
- Flexibility
- Quality assurance
- Microsoft Suite
- Cafe
- Goal setting and achievement
- Task prioritization
- Adhering to guidelines
LANGUAGE
English Only
Timeline
Team worker
Natural Grocers
07.2024 - Current
Customer Service
Insight EyeCare Center
07.2022 - 07.2024
Tech Support Level 3
Comcast Business
03.2020 - 07.2022
Customer Service
Insight EyeCare Center
08.2018 - 03.2020
Insurance Qualification Specialist
Apria Healthcare
04.2012 - 07.2018
Medical Assistant Certificate -
Concorde Career College
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